Case Studies
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Case Study
Viseca Card Services SA is one of the largest Swiss issuers of credit and prepaid cards. Over the years, their reporting became more…
Infographic
Download the white paper: 10 Steps to Successful IT Cost Management
Guide
Read a summary of the most important steps of the process – from implementation to steady content adjustment.
FInd out how to implement a knowledge management solution for all your company’s business units.
Learn methods for successful knowledge management that will save you and your company costs while increasing efficiency.
Webinar
Serviceware Financial is designed to map your costing models in a nutshell. This includes building the service catalog, implementing service…
With over 60 companies, the EOS Group is one of the leading providers of claims management in Europe. Within the group, EOS Technology…
Deutsche Post and Parcel Service has bundled all information related to customer service in their central knowledge platform "MEINWISSEN"…
The IT of ZF is marked by complex structures in a growing organisation with many different requirements. The technology group makes massive…
World market leader in ETFE systems Vector Foiltec relies on Serviceware Performance for its project management and controlling.
All services and products in the service catalog, whether HR, IT, Finance or Legal, are certainly there for a good reason. Each one of them…
With an in-depth understanding of the environmental footprint of each of your IT services and products, greening IT can support your…
White paper
AI and machine learning (ML) have the potential to bridge the gap between greatly increased planning needs and reduced resource…
Artificial intelligence (AI) and machine learning (ML) revolutionize financial and strategic planning / forecasting and controlling.
Whether as an information provider through reporting services or as a tool for data analysis. For the telecommunications giant Telefónica,…
This white paper answers some of the most urgent questions of CFOs and CIO:
How is my digital transformation going overall? Where are the…
Blog
A Configuration Management Database provides you with a 360-degree view of all components of your IT infrastructure. What are the key…
Read more about the characteristics of OLAP systems, user requirements and degree of fulfilment provided by the alternatives in our free…
Read more about how to use Corporate Performance Management (CPM) and Extended Planning & Analysis (xP&A) to create agile control cycles and…
Roles and responsibilities in the ITSM change management process, goals, the 7 Rs, and differences between ITIL v3 and v4 – to keep you on…
Forrester and Serviceware discuss what to consider when preparing a cloud business case and how ITFM/TBM solutions can help enterprises…
Analyst Report
Serviceware strengthens its position as an effective planning and analytics vendor.
Get to know how Microsoft Power BI fits into the analytics landscape and why it's worth adding Serviceware Performance AL.
How could we improve the quality of our execution and provide our customers with an outstanding experience, whilst freeing up budget to…
Digital investments alone are not enough to meet the next normal’s needs. Thriving in the next normal will require strategic decision making…
BGV provides its employees with access to the essential knowledge needed for promptly and effectively addressing all customer requests…
DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM)
Learn how knowledge management paired with AI algorithms can boost modern customer service.