Resources
Browse our webinars, whitepapers, guides and more
Blog
Emotional Recognition Software: A Powerful Tool for Call Centers
Enhance customer service with emotional recognition software. Discover how voice analysis and emotion detection can improve customer…
Blog
What does a knowledge manager do?
Explore the essential traits and duties of a knowledge manager and understand their effective methods in instituting knowledge management…
Blog
5 Steps to Deploying a Knowledge Management Solution
Learn how to find the right knowledge management software, successfully roll out the system, and expand it across your entire enterprise.
Blog
How social media platforms transform knowledge management in businesses
Explore how social media platforms facilitate seamless communication and collaboration, making knowledge easily shareable and accessible.
Blog
The anti-silo philosophy - How do you avoid knowledge silos?
Learn how to establish successful formal knowledge transfer in your organization.
Blog
Formal versus informal knowledge transfer – there’s no substitute for structure
The ten steps to implement formal knowledge transfer and create a structured and accessible knowledge base.
Blog
Preserving expertise: Knowledge retention and transfer when employees leave
Discover the high costs and risks associated with knowledge loss in organizations and how to effectively transfer knowledge.
Webinar
AI-Driven Transformation - How to Get Traction?
Explore challenges and recipes for success for companies on the path to AI-driven transformation.
Case Study
DPD iloxx
DPD iloxx replaced their intranet with Serviceware Knowledge to establish a Single Point of Truth.
Case Study
StepStone
StepStone introduced Serviceware Knowledge as Stepedia to replace traditional document filing systems.
Blog
Artificial Intelligence in Self-Service
How to take customer service to the next level with conversational AI.
Case Study
Commerzbank customer service
Customer service at Commerzbank uses Serviceware Knowledge to bring up the right information exactly when customer consultants need it.
Guide
How to successfully introduce knowledge management at your company
Read a summary of the most important steps of the process – from implementation to steady content adjustment.
Guide
Knowledge management across the company
FInd out how to implement a knowledge management solution for all your company’s business units.
Guide
Introduction to knowledge management
Learn methods for successful knowledge management that will save you and your company costs while increasing efficiency.
Case Study
Deutsche Post DHL customer service
Deutsche Post and Parcel Service has bundled all information related to customer service in their central knowledge platform "MEINWISSEN"…
Case Study
BGV Badische Versicherungen (BGV)
BGV provides its employees with access to the essential knowledge needed for promptly and effectively addressing all customer requests…
Blog
The impact of knowledge management and AI on digital customer service
Learn how knowledge management paired with AI algorithms can boost modern customer service.
Blog
Messaging is the next step in multichannel customer service
Explore the untapped potential that lies within modern messaging apps, offering exciting possibilities for customer service enhancement.