Serviceware #1 vendor for Enterprise Service Management SaaS and Software

  • For the third year in a row Serviceware has been named number 1 out of the top 20 providers in the upper and midsize market
  • Received the highest recommendation rate (98%) of all providers as part of Research in Action’s Recommendation Index

Bad Camberg/Hartenfels 04 March 2020

For the third year in a row, Serviceware has come out on top of Research in Action’s (RIA) "Vendor Selection Matrix for IT and Enterprise Service Management. " It also takes first place in RIA’s new Recommendation Index which measures customer satisfaction with their software products.

As part of the "Vendor Selection Matrix - IT and Enterprise Service Management SaaS and Software: The Top 20 Vendors for the Upper Medium-Sized Businesses in Germany 2020", RIA surveyed 750 IT budget managers from all over Germany. The evaluation is completed by interviews with the software or service providers, users and assessment from independent analysts at RIA.

Dr. Thomas Mendel, Managing Director at RIA said: "In addition to its advanced enterprise service platform, Serviceware demonstrates an uncompromising service mentality – scoring high consistently in the evaluation of customer satisfaction and value for money. In the Recommendation Index, Serviceware also achieved the best value of all providers with 98%.”

Frank Zwick, Group Director Sales at Serviceware said: "We are delighted to see our portfolio and service orientation recognized for the third year in succession. The Research in Action study is an important decision-making aid for our customers and interested parties. The basis of the survey, combined with the expert assessment of the RIA analysts, makes the Vendor Selection Matrix stand out from other surveys.”

The Vendor Selection Matrix can be download here!


About Serviceware

Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.  

The Serviceware Platform consists of the proprietary software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus). The solutions can be used as one integrated platform or independently from each other as stand-alone products. 

Serviceware has more than 900 customers worldwide from various business sectors; among these are 9 DAX companies as well as 4 of the 7 biggest corporations in Germany. Serviceware’s headquarter is located in Bad Camberg, Germany and the company has over 450 employees.

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