The “Planning Survey 20” is based on findings from the world’s largest and most comprehensive survey of planning software users. A total of 1,406 people responded to the survey with 1,211 answering a series of detailed questions about their use of a product. Altogether, 23 products (or groups of products) are analyzed in detail. Serviceware Performance achieved consistently high ratings across all the KPIs (BARC key figures).
It is the first time Serviceware has participated in BARC’s The Planning Survey with its planning solution Serviceware Performance (known as cubus outperform). The leading platform for planning, modeling, analysis and reporting convinced the growing customer base with a first-class overall package: quality and flexibility of the solution for specialist areas, excellent service supported by a reliable and innovative business partner.
The Planning Survey 20 examines user feedback on planning product selection and usage across 30 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, planning functionality and competitiveness.
“Customer feedback and customer satisfaction has been a huge part of our success and we are delighted with these results from such a broad user base,” said Harald Matzke, Managing Director at cubus – A Serviceware Company. “We will continue to work closely with all our customers to bring even more benefits to them to improve the customer experience further.”
In addition to The Planning Survey, BARC also conducts an annual Business Intelligence (BI) survey. Serviceware Performance has been the winner in Vendor Support and therefore Support Champion since it began 6 years ago. A 100% recommendation rate speaks for itself.
The Business Application Research Center (BARC) is an analyst and consulting firm for business software with a focus on the areas of business intelligence, enterprise content management (ECM), customer relationship management (CRM) and enterprise resource planning.
For 20 years, BARC analysts have been conducting regular market analyses and product comparison studies in order to inform users and consulting companies with comprehensive detailed knowledge about the scope of performance of all market-relevant software providers and at the same time to shed light on their purchase decisions and ultimately the business benefits achieved by the software in detail.
Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.
The Serviceware Platform consists of the proprietary software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus). The solutions can be used as one integrated platform or independently from each other as stand-alone products.
Serviceware has more than 900 customers worldwide from various business sectors; among these are 9 DAX companies as well as 4 of the 7 biggest corporations in Germany. Serviceware’s headquarter is located in Bad Camberg, Germany and the company has over 450 employees.
For more information visit www.serviceware-se.com