Serviceware SE acquires leading wholesale group in Europe as a new customer

  • Use of the ESM platform module Serviceware Financial
  • Contractual term of at least three years with sales revenues in the seven-digit euro range

Bad Camberg, 26 May 2021 Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) continues to record a high demand for modules of its unique ESM platform. A leading European wholesale company has decided in favour of the Serviceware Financial module of Serviceware. The SaaS contract was concluded with a minimum term of three years and involves sales revenues in the seven-digit euro range for Serviceware.

In the course of the establishment of an intra-group IT service company, the wholesale group repositions its corporate IT. Serviceware Financial supports the new customer through intelligent analysis tools for the identification of cost drivers. The software solution allows for full cost transparency at the budgeting and cost analysis of service processes, and helps to significantly reduce costs. Serviceware Financial can be integrated seamlessly into existing processes and systems of the new customer and will successively replace the existing proprietary solution.

Bernd Worlitzer, Head of Strategic Sales DACH at Serviceware: “With our modular ESM platform we enjoy an outstanding position on the market and we are perfectly prepared for further growth. We are recording a strong demand for our products, also on the international level. This has been demonstrated once again by the acquisition of this new customer. Our platform module Serviceware Financial is continually evolving and can be adapted to specific requirements. We are very much looking forward to the future cooperation with our new customer and will be pleased to accompany him on his growth path.”

About Serviceware

Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform includes the software solutions Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be used in an integrated manner, but also independently from one another.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as Managed Services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including fifteen DAX companies and five of the seven largest German companies. The headquarters of Serviceware are in Bad Camberg, Germany. Serviceware employs more than 500 employees at 14 international sites.

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