How do you control your services in a digital world?

Serviceware. That’s How.

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Serviceware Processes

Whether in our private or professional lives – people expect services that quickly and precisely fulfill their requirements. Service organizations are having to satisfy these growing demands. At the same time, service providers are also often under cost or staff shortage pressures. The solution is an intelligent process control that integrates service customers and all relevant business units.

With Serviceware Processes you can manage all your business services. The result: Quick, accurate and reliable services for customers and employees as well as significantly higher productivity.

 

Automated workflows for increased productivity
Intuitive self-service portal for your customers
Digital communication across all devices
Optimal integration into your application landscape
Hybrid operating model for agile IT infrastructures
Realtime analyses for performance-driven control

Increase productivity with the digitization of services

Accelerate all service processes

Create a high degree of service automation in a quick and simple manner, allowing your employees to not waste their valuable time on routine tasks and enjoy their work.

Build on best practices

Proven standard workflows from Serviceware provide a digital basis for service processes in various business units.

Utilize the full potential of digital workflows

Model business apps as needed. Graphic interfaces for process modelling and numerous out-of-the-box integrations provide a quick go-live option.


Serviceware offers best-practice solutions for service management in the areas of IT, HR, finance, facilities and customer service.

Provide a positive experience for your customers and employees!

Manage requests quickly and digitally

Rely on transparent, digital interactions with customers in order to ensure prompt high-quality responses.

Improve user experience

Make employees and customers happy by offering intuitive apps with simple user interfaces, no matter which device you use.

Create self-service offers

A clear service offering with order function and knowledge integration in the customer portal improves the service and reduces the service expenditure.

Keep an eye on trends and promptly create informative evaluations

Sustainably secure your success

Visualize and present your services with informative dashboards, thereby laying the foundation for sustainable success.

Save time with regard to operational analyses

Evaluate service information in a simple manner according to your own criteria – internally and externally of your Serviceware solution.

Rely on tried and tested reports

Take advantage of extensive standard reports and create profound analyses with a powerful report builder if needed.

Powerful and flexible IT services for 6,000 employees

LBS West is introducing a central system with Serviceware that controls the entire interaction between operative departments and EDP. Thereby the company consistently ensures clear processes in the interaction between business and IT.

Read the case study

Also covered in the Serviceware Platform

Serviceware Icons

Cut costs, optimize budgeting, and gain transparency over all of your finances for IT and shared services

Serviceware Icons

Plan, monitor and analyze financial performance. Dive deep and profit from self-service analyses and reporting.

Serviceware Icons

Optimally allocate resources, automatically plan routes for mobile agents, and significantly increase customer satisfaction

Serviceware Processes
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How does that relate to your business case? Get in touch and we will answer all your questions!