In times of increased caution regarding the health of your employees as well as economic challenges, it is important to manage your company's knowledge efficiently and sustainably: always, everywhere, and immediately.
In 2020, service centers face unprecedented challenges. Knowledge on products and processes needs to be accessible across locations and from the home office. Personal conversations and chats at the coffee maker are often not possible. Furthermore, information and processes that were still valid yesterday, might be outdated tomorrow. New information as well as all relevant experiences made and insights gained need to be made accessible across your entire organization if you want to act - and not merely re-act. If your service center is not able to successfully adapt to ever-changing conditions, you might put the short-term success of your company at risk.
Even if the worst case scenario does not happen: increased processing times or a decreased solution rate during first contact is an avoidable competitive disadvantage. Whether you generate your value primarily in B2B or B2C, your customers, vendors, and partners all face the same challenges, so it is your turn to act!
Serviceware Knowledge allows you to manage your entire company knowledge in one centralized database. Thanks to an intuitive interface you can guarantee that all users get the knowledge they need whenever they need it.
Equipped with a powerful search engine, Serviceware Knowledge finds everything you are looking for. Find relevant knowledge either in self-generated content or uploaded documents.
The easiest to use product on the market structures your knowledge visually and allows you to store content just the way you need it.
Powerful rights and role management, several apps, and an open API seamlessly integrate Serviceware Knowledge into your business.
Read our e-book that gives a 5-step approach into how to introduce Knowledge Management into your company.
Cut costs, optimize budgeting, and gain transparency over all of your finances for IT and shared services
Ensure seamless, digital service processes to support customers and employees across all departments
Optimally allocate resources, automatically plan routes for mobile agents, and significantly increase customer satisfaction
How does that relate to your business case? Get in touch and we will answer all your questions!