How can you rethink Knowledge Management to exceed in customer service?
Serviceware. That’s how.
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Serviceware Knowledge
As service centers grow and evolve, it becomes harder to manage your knowledge across multiple locations and with different software and various storage spaces. This can lead to increases in Average Handling Times and First Contact Resolutions. Critically, the consistency of the message given to customers can also be compromised.
With Serviceware Knowledge, you manage all your knowledge from a single, central knowledge base. An easy-to-use interface ensures each user gets precisely the knowledge they need – as soon as they need it.
A knowledge base can only achieve its true potential when you propagate knowledge to all the relevant channels. This way, you can ensure that both internal users and customers always have the right information at hand.
Self-learning search
Integrate with any web application
Consolidate knowledge for a single source of truth
AI used for automated tasks
Chat bot integration
Empower customers through self-service via website widgets
Improve customer service KPIs and spread knowledge throughout the company
Find knowledge fast
Equipped with a powerful search engine, Serviceware Knowledge finds everything you are looking for. Find relevant knowledge either in self-generated content or uploaded documents.
Organize knowledge efficiently
The easiest to use product on the market structures your knowledge visually and allows you to store content just the way you need it.
Share knowledge through all channels
Powerful rights and role management, several apps, and an open API seamlessly integrate Serviceware Knowledge into your business.
Read our e-book that gives a 5-step approach into how to introduce Knowledge Management into your company.
One source of truth for one million calls per year
Commerz Direktservice uses Serviceware Knowledge to deliver on-point knowledge - and by extension, great customer service.
Read the case study!Also covered in the Serviceware Platform
Cut costs, optimize budgeting, and gain transparency over all of your finances for IT and shared services
Ensure seamless, digital service processes to support customers and employees across all departments
Optimally allocate resources, automatically plan routes for mobile agents, and significantly increase customer satisfaction
Serviceware Knowledge
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How does that relate to your business case? Get in touch and we will answer all your questions!