Serviceware Knowledge

In times of increased caution regarding the health of your employees as well as economic challenges, it is important to manage your company's knowledge efficiently and sustainably: always, everywhere, and immediately.

In 2020, service centers face unprecedented challenges. Knowledge on products and processes needs to be accessible across locations and from the home office. Personal conversations and chats at the coffee maker are often not possible. Furthermore, information and processes that were still valid yesterday, might be outdated tomorrow. New information as well as all relevant experiences made and insights gained need to be made accessible across your entire organization if you want to act - and not merely re-act. If your service center is not able to successfully adapt to ever-changing conditions, you might put the short-term success of your company at risk.

Even if the worst case scenario does not happen: increased processing times or a decreased solution rate during first contact is an avoidable competitive disadvantage. Whether you generate your value primarily in B2B or B2C, your customers, vendors, and partners all face the same challenges, so it is your turn to act!

Serviceware Knowledge allows you to manage your entire company knowledge in one centralized database. Thanks to an intuitive interface you can guarantee that all users get the knowledge they need whenever they need it.

Benefit from a self-learning search engine

Improve customer service measurably

Consolidate knowledge for a single source of truth

Leverage AI for automated tasks

Utilize the chat bot integration

Empower customers through self-service via website widgets