As service centers grow and evolve, it becomes harder to manage your knowledge across multiple locations and with different software and various storage spaces. This can lead to increases in Average Handling Times and First Contact Resolutions. Critically, the consistency of the message given to customers can also be compromised.
With Serviceware Knowledge, you manage all your knowledge from a single, central knowledge base. An easy-to-use interface ensures each user gets precisely the knowledge they need – as soon as they need it.
A knowledge base can only achieve its true potential when you propagate knowledge to all the relevant channels. This way, you can ensure that both internal users and customers always have the right information at hand.
Equipped with a powerful search engine, Serviceware Knowledge finds everything you are looking for. Find relevant knowledge either in self-generated content or uploaded documents.
The easiest to use product on the market structures your knowledge visually and allows you to store content just the way you need it.
Powerful rights and role management, several apps, and an open API seamlessly integrate Serviceware Knowledge into your business.
Read our e-book that gives a 5-step approach into how to introduce Knowledge Management into your company.
Cut costs, optimize budgeting, and gain transparency over all of your finances for IT and shared services
Ensure seamless, digital service processes to support customers and employees across all departments
Optimally allocate resources, automatically plan routes for mobile agents, and significantly increase customer satisfaction
How does that relate to your business case? Get in touch and we will answer all your questions!