Resources
Browse our webinars, whitepapers, guides and more
Guide
A CIO’s Guide To Reaching TBM Maturity
A handy guide for anyone looking to optimize their IT investments and achieve Technology Business Management (TBM) maturity.
Case Study
Complex IT controlling at KABEG
KABEG's goal was to implement a solution that could process large amounts of data and make the evaluation of budgets and processes as simple…
Fact Sheet
FinOps and Cloud Cost Management
Serviceware offers Cloud Cost Management that helps in getting a holistic view and transparency of cloud costs, and extends the traditional…
Analyst Report
The Total Economic Impact Of Serviceware Financial
The Forrester report on cost savings and business benefits enabled by Serviceware Financial.
Blog
IT Finances: Turn data insights into actionable strategies
Could good old-fashioned personal accountability be the key to executing better on data? Find out more.
Blog
Why cloud solutions are more sustainable choices for investment
Read more about how cloud or SaaS solutions are taking companies a big step forward in their digital transformation and the opportunities…
Webinar
Using Benchmarking to Drive Cost Optimization in ITFM
Systematic benchmarking shows you where your portfolio stands in direct comparison with your competitors. Watch the webinar.
Blog
Quick Rundown of Technology Business Management (TBM) Fundamentals
TBM is a methodology for businesses to manage their IT as if it were their own business, focusing on value delivered rather than solely…
Blog
9 Things to Look for in a Technology Business Management (TBM) Partner
To ensure your journey towards operational excellence is smooth, it's vital to carefully assess potential TBM partners based on some…
Webinar
Effectively managing IT finances with proven practices
What do we need a cost model in IT Financial Management for? And, what happens along the IT value chain, when we use one? Fabian Mieloch and…
Webinar
Project Performance Management at the Executive Level
Projects with low profitability or low impact on successful strategy implementation tie up resources that could be put to good use…
Webinar
The Underestimated Cost Leverage: IT and Technology Projects
IT and technology projects compete with each other for money and human resources.
Infographic
Digital Value Model
The Serviceware Digital Value Model (DVM) starts with the status quo of your company’s data and process realities, without presupposing the…
Fact Sheet
How a Holistic Approach in Greening IT can Support Your Business
Find out how to optimize your IT budget while focusing on Green IT and supporting your organization's sustainability efforts.
Webinar
Predictive Planning: Fine tune your planning and forecasting
Presentation of the Predictive Planning Manager from Serviceware Financial
Analyst Report
IT Financial Management Revisited
The research presented in this report, during which feedback was gathered from 50 CIOs in the UK, considers the current state of IT…
Infographic
Is it greener on the other side?
Every industry, including IT, is under pressure to look for ways to reduce its carbon footprint. See what you can do to contribute.
Webinar
How TBM supports your IT Governance, IT Strategy and Decision-Making Process
IT financial management and TBM ensure that IT investments are aligned with business objectives and are effectively managed and controlled.
Blog
The CIO and CFO’s Drive to Unlock Business Value from Digital Investments
How CIOs and CFOs can optimise their investments in IT and deliver value back to their businesses.
Blog
Multidimensional databases: ROLAP, MOLAP and column-oriented databases
Read about the differences between these databases and find out which system is preferred.
Blog
Artificial Intelligence in Self-Service
How to take customer service to the next level with conversational AI.
Webinar
Digital Cost Optimisation with TBM and ITFM
How to kick-off a cost optimisation and transformation project – the Deloitte approach
Webinar
Avoid cloud bill shock with FinOps and value-oriented Cloud Cost Management
Increase efficiency and maximize the return on investment in cloud technology.
Webinar
From IT service TCO to ROI in an agile setting
How does product TCO enable you to accelerate agile IT transformation within the SAFe framework?
Case Study
Concept, consulting, implementation: Finding the right CMDB solution with SSC
Hapag-Lloyd AG is one of the world's leading liner shipping companies with approximately 14,000 employees at locations in 137 countries. It…
Case Study
CSS Insurance - personal and digital customer consulting
Swiss health insurer CSS understood early on that customer requirements have changed. In developing value-added offerings, the focus was…
Infographic
Beating the CIO-CFO Divide to Drive Business Transformation
A strong CIO-CFO relationship can reap great rewards.
Infographic
Navigating a New Frontier of Meaningful Service Costing
Explore six key areas that overcome a number of previous barriers.
Case Study
Commerzbank customer service
Customer service at Commerzbank uses Serviceware Knowledge to bring up the right information exactly when customer consultants need it.
Case Study
Viseca - A Smart Way to Data
Viseca Card Services SA is one of the largest Swiss issuers of credit and prepaid cards. Over the years, their reporting became more…