Bad Camberg, 23 March 2021 Serviceware SE (“Serviceware“, ISIN DE000A2G8X31) has gained yet another new top-level customer within the framework of its internationalisation strategy and the addressing of large groups as customers. A leading European big bank has decided in favour of the software module “Serviceware Performance” (previously cubus outperform). Serviceware Performance is to be integrated into the company portal of the financial institution, which is used in all the branches on the domestic market of the big bank to provide, amongst others, an overview of all the data available within the group and is to replace the existing software of a US software provider.
Serviceware Performance will migrate successively to the existing platform. The software module supports the employees of the bank with extensive reporting and analysis functions in all areas of corporate management. The employees can continue to access existing, established functions without interruption.
Jutta Graupner, Partner Development Manager at Serviceware: “We are pleased about yet another international financial group which now relies on Serviceware software. This underlines the strength of our solution. Our growth strategy, which focuses on the increasing addressing of large groups and the international rollout, is bearing fruit and we underpin once more our claim to leadership in the digitalisation of service processes.”
Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently.
The Serviceware Platform includes the software solutions Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be used in an integrated manner, but also independently from one another.
Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as Managed Services.
Serviceware has more than 1,000 customers worldwide from various business sectors, including fifteen DAX companies and five of the seven largest German companies. The headquarters of Serviceware are in Bad Camberg, Germany. Serviceware employs more than 500 employees at 14 international sites.
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