Serviceware SE with a significant increase in sales revenues and a disproportionate EBITDA growth in fiscal 2020/2021

  • Increase in sales revenues by 12.2 percent to EUR 81.3 million
  • SaaS/Service sales revenues rise disproportionately by 25.5 percent to EUR 40.1 million
  • EBITDA plus 22.0 percent to EUR 2.2 million
  • Significant cross-selling potentials unlocked
  • Use of Artificial Intelligence in the ESM platform is clearly increasing
  • Sales revenue growth of around 10 per cent and further improvement in EBITDA sought

Idstein, 28 February 2022 Serviceware SE (“Serviceware“, ISIN DE000A2G8X31) can report on a successful fiscal 2020/2021 (as at the end of November) despite the existing Covid-19 uncertainties. During the reporting period the company has successfully expanded its unique ESM platform in line with its strategy and achieved important successes in its internationalization strategy.  Through the increased use of Artificial Intelligence in the ESM platform, Serviceware continues to drive the digital transformation of service management and has established a leading global position on the market at an early stage. The share of Artificial Intelligence in the ESM platform continued to be significantly expanded during the reporting period. 

Serviceware was able to increase sales revenues in fiscal 2020/2021 significantly by 12.2 percent from EUR 72.4 million to EUR 81.3 million. Serviceware had announced a rise in sales revenues by around 10 percent. In the SaaS/Service division, sales revenues increased disproportionately by 25.5 percent to EUR 40.1 million from EUR 31.9 million during the prior-year period. By now, the SaaS/Service sales revenues account for 49.3 percent of the total sales revenues of Serviceware (PY: 44.1 percent).

The EBITDA grew disproportionately versus sales revenues during the reporting period to EUR 2.2 million after EUR 1.8 million during the previous year (+22.0 percent). On an EBIT level, EUR 3.8 million were invested (PY: EUR 5.2 million) within the framework of the programme for accelerated growth. The EBIT improved by 21.3 percent from EUR -1.6 million to EUR -1.3 million. The profit for the period after tax amounted to EUR -2.0 million, after previously EUR -1.6 million.

Serviceware has further strengthened the ESM platform with which the company can rely on a broad offering for all services. In the case of Serviceware Processes 7.0, Artificial Intelligence elevates Service Management to a new level and accelerates the digital transformation of the company-wide service management. With Serviceware Financial 6.0, Serviceware continues to press ahead with the automation and optimisation of financial processes and sets new standards. In the field of Artificial Intelligence, Serviceware is closely cooperating with the Technical University Darmstadt, one of the leading universities in the field of Artificial Intelligence. Several products have already emerged from the cooperation, which have supplemented the ESM platform by additional features.

Serviceware recorded a high demand for all modules of the ESM platform and was able to unlock cross-selling potentials and synergy effects with increasing momentum for existing and new customers. As a result, customers are more and more frequently opting in favour of the use of several modules from the ESM platform. The demand for modules to optimise the quality of service processes increased noticeably, after the demand for Serviceware Financial and Serviceware Performance had risen disproportionately due to the pandemic. The average deal size of the platform module Serviceware Processes went, for instance, up by 47 percent versus prior year. 

During the reporting period Serviceware succeeded in gaining a multitude of new projects with large companies and groups from all over the world from different industries such as retail trade, transportation or finance. For many of these products several modules from the Serviceware portfolio are used. 

With its ESM platform, Serviceware is very well positioned for further growth and to further expand market shares as well as to support customers at the digitalisation of their service processes. For the current fiscal year 2021/2022, Serviceware anticipates an increase in revenues in the order of around 10 per cent as well as a further improvement of the EBITDA (IFRS). The drivers of corporate growth include the trend to digitalization and cost transparency for service processes. 

Dirk K. Martin, CEO of Serviceware: “Despite the ongoing uncertainties due to Covid-19 and a temporary tightening of Covid-19 restrictions, we have achieved our corporate objectives and made important progress with a view to our long-term growth. We have continued to strengthen our ESM platform and elevate service management to a new level through the use of Artificial Intelligence. We have been successful in gaining large companies and groups and believe that with our ESM platform we are excellently positioned for future growth.”

About Serviceware

Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform includes the software solutions Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be used in an integrated manner, but also independently from one another.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as Managed Services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 17 DAX companies and five of the seven largest German companies. The headquarters of Serviceware are in Idstein, Germany. Serviceware employs more than 500 employees at 14 international sites.

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