Serviceware SE wins leading German insurer as new customer

  • Serviceware Financial replaces a legacy solution
  • License agreement generates sales revenues in a six-digit euro range

Bad Camberg, 11 November 2021 Serviceware SE (“Serviceware“, ISIN DE000A2G8X31) has gained a leading German insurer as a new customer. The insurance company with around 7,000 employees has decided in favour of using the module Serviceware Financial from the unique ESM platform of Serviceware in the group. The license agreement involves sales revenues in a six-digit euro range for Serviceware.

Serviceware Financial offers customers a future-proof platform, which evolves in line with growing requirements and can be adapted to specific needs. The software solution for the Financial Management of IT and Shared Services will completely replace the existing solution at the insurer. Serviceware Financial supports the merging and processing of data from different source systems and can be seamlessly integrated into the existing SAP application environment and the current clearing process. In this connection, all regulatory requirements of the Federal Financial Supervisory Authority (BaFin) in respect of IT (VAIT) and compliance are taken into account and are fulfilled.

Timo Retslag, Strategic Senior Account Manager at Serviceware: “We are pleased that we have gained this new customer and that yet another renowned company has decided in favour of a software solution from our ESM platform. Serviceware Financial helps our new customer to position itself in a future-proof manner with even more professionalism and automation in a highly competitive market.”

About Serviceware

Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform includes the software solutions Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be used in an integrated manner, but also independently from one another.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as Managed Services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 17 DAX companies and 5 of the 7 largest German companies. The headquarters of Serviceware are in Bad Camberg, Germany. Serviceware employs more than 500 employees at 14 international sites.

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