Serviceware SE publishes half-year figures and confirms forecast for the full year 2021/2022

  • ESM platform expanded to include further AI features in line with strategy
  • Significant cross-selling potentials leveraged
  • SaaS/Service sales revenues rise disproportionately to EUR 22.8 million (+21.1 percent); total sales revenues +4.8 percent to EUR 42.2 million
  • Annual forecast confirmed after first half-year

Idstein, 29 July 2022 Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has achieved further success in the first half of fiscal 2021/2022 within the framework of its internationalisation strategy and has expanded its unique ESM platform to include applications with Artificial Intelligence (AI) in line with its strategy. During the reporting period, the ESM platform was supplemented by adding the Solution Bot. It can be used to answer queries in chats automatically by means of intent recognition. Serviceware also took corporate performance management to a new level with the release of Serviceware Performance 9.2. Serviceware has already gained a leading global market position at an early stage and is consistently advancing the automation of service processes with AI.

Serviceware was also successful in its internationalisation strategy and in addressing large companies and corporations as customers. Among others, a German big bank opted in favour of the Serviceware Process and Serviceware Knowledge platform modules, and a leading global mineral oil company from the United States has introduced Serviceware Financial. Serviceware has succeeded with increasing momentum in realising cross-selling potentials and leveraging synergies. More than half of the new customers decide to use two or more solutions from the Serviceware portfolio. Existing customers are likewise increasingly deploying several Serviceware software solutions. Serviceware Financial and Serviceware Performance as well as the platform modules Serviceware Knowledge and Serviceware Processes are combined particularly frequently.

The half-year figures of Serviceware were clearly characterised by the transformation of the business model from one-off licence payments to a SaaS business model with monthly recurring revenues. In the SaaS/Service field, revenues increased at a disproportionately high rate of 21.1 percent to EUR 22.8 million. Total sales revenues rose by 4.8 percent to EUR 42.2 million. Thus, the share of SaaS/Service revenues in total sales revenues was around 54 percent, compared to previously 47 percent. During the second quarter (March to May 2022), Serviceware once again delivered a record quarter in terms of sales revenues with EUR 21.2 million. For the full year, Serviceware confirms its forecast of an increase in sales revenues by around 10 percent and a further improvement in EBITDA. The order backlog of Serviceware, which is mainly made up of advance payments received for maintenance and SaaS contracts, increased significantly by around 24 percent to EUR 32.8 million during the first half of the year. In terms of EBITDA, Serviceware recorded a decline from EUR +1.0 million to EUR -0.2 million. High upfront costs for the expansion of the SaaS/Service business as well as costs for the orientation towards strategic new customer business had an adverse effect on earnings. However, Serviceware expects this to have clearly positive effects on earnings in the coming quarters.

Dirk K. Martin, CEO of Serviceware: "We are making significant investments in our growth and already see today that we are on track for success in the long term by expanding our SaaS business. With our ESM platform, we have a strong offering for all services and are excellently positioned to increase market shares and support customers in the digitalisation of their service processes. We are very confident regarding our development and look forward optimistically to the current fiscal year and beyond."

The 2021/2022 half-yearly report is available for downloading on the Serviceware website in the "Investor Relations" section.

About Serviceware

Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform includes the software solutions Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be used in an integrated manner, but also independently from one another.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as Managed Services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 17 DAX companies and five of the seven largest German companies. The headquarters of Serviceware are in Idstein, Germany. Serviceware employs more than 500 employees at 14 international sites.

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