Serviceware SE adjusts forecast for fiscal 2021/2022

Publication of an insider information pursuant to Article 17 MAR (Regulation (EU) No 596/2014)

Idstein, 22 September 2022 / 20:15 CEST

Serviceware SE ("Serviceware", ISIN DE000A2G8X31) is adjusting its forecast for fiscal 2021/2022 (until 30 November). This is due to the economic downturn in Germany and other national markets, in conjunction with a high inflation rate. Many companies are currently holding back on investments or have postponed investment decisions. As a result, Serviceware now expects sales revenues to remain at the prior-year level and the EBITDA, which is characterised by high investments in the transformation of the business model of Serviceware from one-off licence billings to an SaaS business model with monthly recurring revenues, to range between EUR -2.5 million and EUR +0.5 million. So far, an increase in sales revenues of around 10 per cent and a further improvement in EBITDA had been expected.

Explanatory Part

About Serviceware

Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform includes the software solutions Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be used in an integrated manner, but also independently from one another.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as Managed Services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 17 DAX companies and 5 of the 7 largest German companies. The headquarters of Serviceware are in Idstein, Germany. Serviceware employs more than 500 employees at 14 international sites.

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