Serviceware SE acquires leading Austrian technology company as a new customer in the field of IT financial management

  • Use of ESM platform module Serviceware Financial
  • Licence agreement generates sales revenues in a six-digit euro range

Idstein, 26 July 2022 Serviceware SE (“Serviceware“, ISIN DE000A2G8X31) has acquired a leading Austrian technology company as a new customer. The customer has opted in favour of the Serviceware Financial module from the unique ESM platform of Serviceware. The company acts, among other things, as an IT full-service provider and supports customers, mainly from the healthcare sector, in the digital transformation of their service processes. The licence agreement is associated with sales revenues in a six-digit euro range for Serviceware. The scope of the project also includes maintenance and other services.

Serviceware supports the customer in the implementation of an integrated and automated end-to-end financial management platform. Serviceware Financial convinced the customer, among other things, with its numerous functions and tools for the efficient design of forecasting processes and the identification of cost drivers. The software solution shows where costs can be concretely cut, thereby significantly reducing the number of processes and saving time. Serviceware Financial also has a comprehensive solution for budget planning, the creation of cost models and reporting. So far, the customer had been using IT and shared services solutions for financial management, which were marked by manual processes. Data integration across different divisions in the company was correspondingly inefficient, complex and susceptible to errors. Serviceware Financial was the only solution on the market which was able to meet the highly complex requirements of the technology company and provide a solution to digitise the internal service cost model.

Peter Schöpf, Vice President Strategic Sales DACH at Serviceware: "We are delighted to have acquired another new high-profile customer. With Serviceware Financial, the customer has a market-leading solution that can be adapted to specific requirements and with which it can manage and price service costs. This licensing deal is once again proof of our expertise and of our ability to consistently meet market demands with our products."

About Serviceware

Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform includes the software solutions Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be used in an integrated manner, but also independently from one another.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as Managed Services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 17 DAX companies and five of the seven largest German companies. The headquarters of Serviceware are in Idstein, Germany. Serviceware employs more than 500 employees at 14 international sites.

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