Serviceware SE wins large European telecommunications company as a customer in the field of IT cost management

• ESM platform module Serviceware Financial replaces existing solution

• SaaS agreement with a minimum term of 3 years


Idstein Serviceware SE ("Serviceware", ISIN DE000A2G8X31) is experiencing an ongoing high demand for its software solutions following a significant upturn in growth during the 2nd quarter of fiscal 2022/2023. In the current economic environment, software solutions for controlling the costs of IT and shared services continue to be in particularly high demand. A major European telecommunications company with annual sales revenues in the billion-euro range has opted for the Serviceware Financial module from the Serviceware ESM platform. The SaaS agreement has a minimum term of 3 years.

With Serviceware Financial, the software solution for the financial management of IT and shared services, the company has a single point of truth. Until now, the new customer had mainly used solutions for the financial management of IT and shared services that were characterised by manual processes. Serviceware Financial minimizes risks, enables significant time savings and smooth data integration across different areas of the company. Serviceware Financial supports the company with numerous functions and analysis tools for planning, budgeting, reporting and the creation of cost models, among other things. The module supports the customer in TCO analysis and in clearly allocating costs. Serviceware Financial transparently shows where cost drivers lie within the group and where costs can be reduced.

Sam Wilson, Account Director at Serviceware: "We are very excited about winning this new customer and are making good progress in addressing groups and large corporations. With this new customer acquisition, we are once again demonstrating our strength with large customers with an international focus."  

About Serviceware

Serviceware is a leading provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 17 DAX companies, as well as 5 of the 7 largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 500 people at 14 international locations.

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