Idstein Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has gained another new, high-profile customer. A leading global company for building solutions with tens of thousands of employees in around 70 countries will use the Serviceware Financial and Serviceware Performance software solutions from Serviceware's unique ESM platform around the world. The modules for the financial management of IT and Shared Services and corporate planning have a wide range of functions for planning, analysing, reporting and simulations in all areas of corporate management. With Serviceware Financial and Serviceware Performance, the customer has end-to-end analysis and reporting options on a central database from a single data source.
The solutions from Serviceware support end-to-end cost management or multi-level cost allocation calculations for customer billing, among other things. In addition, reports and comparisons of expenditure across several departments and country markets can be created. All cost items can be controlled, planned, monitored and optimised in one application. The integration of Artificial Intelligence in Serviceware Financial significantly accelerates the speed of simulations and cost modelling, for example for global IT service and product costs. "What-if" scenarios can be generated within minutes with Serviceware's solutions. Serviceware Financial also includes Cloud Cost Management, which allows companies to keep an eye on both their on-premises and cloud costs as well as all cost items at all times. This significantly minimises time and personnel expenditure and considerably reduces costs, as in particular cost drivers can be quickly and clearly identified.
Dirk Martin, CEO at Serviceware: "We are delighted that a high-profile company has once again opted for Serviceware solutions for IT financial management and corporate management. With our modules and Cloud Cost Management, all costs across the entire organisation are visible and savings opportunities are identified. In addition, companies can significantly minimise the complexity of their cloud and on-premises costs."
Serviceware is a leading provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.
The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.
Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.
Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as 5 of the 7 largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs 500 people at 14 international locations.
For more information, please visit www.serviceware-se.com.
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52