Serviceware SE wins major customer: A further DAX company opts for Serviceware Financial

• ESM platform module Serviceware Financial replaces competitor product

• SaaS agreement with 3-year minimum term

• Demand for IT financial management solutions remains at a very high level

Idstein Yet another sales success for Serviceware SE ("Serviceware", ISIN DE000A2G8X31): A further company from the German stock index, DAX, will in future be relying on the Serviceware Financial software solution. With this product, Serviceware supports customers in the efficient design of IT planning processes and enables them to massively reduce IT operating and project costs. The current challenging economic environment is driving incremental demand for Serviceware Financial. Serviceware is replacing a US competitor as the contracting partner for the new customer. The SaaS agreement has a term of at least three years. This means that a total of 18 DAX companies are now using software solutions from Serviceware. This decision in favour of Serviceware once again demonstrates the outstanding performance of the Serviceware platform, especially in the major corporate customer segment.

Serviceware succeeds with great momentum in positioning itself even more strongly than before in an international market as a group-independent and flexible provider and in seizing market opportunities. The strong demand for modules from the Serviceware ESM platform is also reflected in the orders on hand. The order backlog, primarily made up of the residual values of current SaaS agreements and recognised in the balance sheet under contract liabilities, amounts to around EUR 49.6 million as at 30 May 2023. 

The Serviceware platform module Serviceware Financial supports the new customer in its IT planning processes and convinced, among other things, with numerous analysis tools for identifying cost drivers as well as a detailed flow-of-costs. With Serviceware Financial, the company has a flexible solution which can be adapted to specific requirements so that the company can consistently align its IT investments and services with its corporate goals. 

The IT financial management sector is globally one of the fastest growing areas in the digital economy. Forecasts predict annual growth of around 20 percent until 2027.

Dirk K. Martin, CEO of Serviceware: "We can offer the global economy the tools which companies need to survive in international competition. This results in a high demand, and the current acquisition of yet another major customer underpins this. With our ESM platform and the corresponding software modules, we cover a broader spectrum of solutions in the management of service processes than any of our competitors."

About Serviceware

Serviceware is a leading provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as five of the seven largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 500 people at 14 international locations.

For more information visit

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52