Resources
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Blog
The difference between B2C and B2B customer service management
What approach should you take for B2B and/or B2C and what does it means for your customer service management?
Blog
How does the customer journey impact customer loyalty?
Especially in the digital age – where everything is a service – it is important to know what to look out for, if you want the customer…
Blog
The End of Centralized IT?
IT Leaders are under more intense pressure than ever before to perform and deliver for their businesses. Is a centralized or decentralized…
Blog
How Scenario Planning Can Revolutionize Your Budgeting
What costs would acquiring asset XYZ cause? What value could be created through that acquisition? How would reducing the budget spend on any…
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The innovation tightrope – balancing cost-cutting with cloud investment
How to gain gain a transparent view of costs versus business value generated. Is cloud the best solution or in-house legacy systems?
Blog
Turn Enterprise IT Cost Reduction Into a Growth Strategy
What does optimal IT cost control look like? Find out what you can do to optimize your ITFM and why gaining an overview over the…
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Why you need an IT Service Catalog
It is essential to clearly define the role of IT in terms of easily understandable services. These services should be structured and…
Blog
The 4 Essential KPIs to Measure the Success of Your ITFM
We have identified four key metrics for ITFM solutions that can help CIOs and CFOs on they journey to more efficient IT financial…
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4 Tips for Modern IT Budget Planning
These days, companies face unprecedented challenges when it comes to sustainable, future-proof IT budget planning. How do you get your IT…
Blog
Benchmarking is important. But how to do it right?
When discussing strategic controlling and financial management – both inside and outside of IT – one of the terms that keeps coming up…
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What are the 3 Dimensions of Forecasts?
Find out how effective forecasting allows you to work with difficult situations by enabling budget adjustments, damage avoidance, and the…
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Leverage cost–utility analysis for effective project scoring
Today, it is essential for business survival to minutely assess the chances for success for each and every project. This is where proper…