Technology Business Management (TBM)

Serviceware Financial

Companies could save tens of millions with the help of Serviceware Financial, our enterprise-wide IT financial management software solution. It has the capability to create virtually infinite budgeting scenarios, so you can create as much cost transparency as you need.

Book my demo

Serviceware Platform Release: Financial 6.6 and Performance 9.7

Key updates include:

  • Next Level of Integrated Planning in Serviceware Financial: The selection of planning workbooks is now tab-based, providing an intuitive and smooth navigation through planning resources. Service owners enjoy an integrated view, allowing seamless navigation between services, service units, and cost pools.
  • The Integrated Comments with History feature offers a holistic approach to proposing, discussing, and documenting planning values. Say goodbye to additional communication channels, system changes, and personal MS Excel versions.

Features of Serviceware Financial

Connect and Collaborate

Introducing The Digital Value Model, an enhanced cost model and best practice for TBM

The Serviceware Digital Value Model (DVM) is an enhanced cost model that includes best practice tables for data-mapping and effective reporting options. In summary, DVM helps you increase cost transparency and reduce costs. Especially in the area of cloud economics, the model helps avoid the typical ‘cloud-bill shock’ caused by uncontrolled, hidden SaaS adoption. It also supports the transformation of IT to an agile, product-oriented approach, through increased automation in service planning and provisioning.

Workflow process icon
Approval and job monitoring options enhance productivity and planning quality

New approval and job monitoring enhancements meet the need for coordinated, cross-responsibility planning processes.

Financial information directly linked to Service portfolio to provide new insights

Serviceware Financial places special emphasis on interlocking different information levels between service information and financial information closely. These are presented clearly, to drive information-based decision-making further forward.

Cloud Cost Management and Cloud Economics

Serviceware Financial 6.3 introduced Cloud Cost Management, enabling clients to keep track of both on-premises and cloud costs to help them monitor, control, plan and optimize all cost items in one application. This enables them to significantly reduce their cloud costs. It also provides seamless integration with VMware Aria CostTM powered by CloudHealth®, supporting all major public cloud vendors.


This will vary, depending on your specific requirements. However, in general we would estimate that 25-35% of the overall implementation effort will require your involvement as a customer. Typical activities that we need your involvement with include:

  • Participating in and contributing to design workshops
  • Providing access to data, e.g. cost data, consumption data, service catalog information
  • Technical assistance with integrations
  • Review and approval of the conceptual design, documentation and acceptance testing
  • Involvement in key user training sessions

Serviceware Financial can be deployed in the Serviceware Private Cloud or in a cloud provider of your choice (e.g. AWS, Azure, GCP). If required, Serviceware Financial can also be deployed on your premises. The key drivers of the SaaS fee are:

  • Annual spend that needs to be managed in the solution
  • Scope of functional requirements
  • Length of the committed term

Speak to one of our experts to discuss your needs and request a quote →

Serviceware Financial is typically used by larger enterprises to help manage the associated level of complexity in IT and shared service costs. Whilst Serviceware is a German headquartered software company, we work with global organizations from a range of industries. Four of the seven largest German companies use Serviceware, including 17 of the DAX-40. See our case studies for more information about how we have helped these customers.

We take the ‘train the trainer’ approach as part of onboarding our customers, with the aim of enabling customers to become self-sufficient and confident with the solution. In addition to this, standard support is available between 7am-8pm CET Monday to Friday (excluding German Bank Holidays).

You can also take advantage of our Professional Services. Serviceware’s partner ecosystem includes 50+ companies around the world. These consulting firms, resellers, managed service providers and technology firms work with Serviceware to deliver outstanding business outcomes to clients through advisory, implementation, managed services or technology solutions.


What IT executives say

"Serviceware Financial is the technical basis for Volkswagen Group’s IT Service Catalog and essential for group-wide cost allocation and IT service charging."

Steinar Páll Landrø
IT Service Portfolio Steering, Volkswagen Group

Read more case studies

“Serviceware Financial is the only solution that enables me to map out multi-dimensional service value-creation chains. That’s exactly the transparency needed to allocate service costs and the cost drivers involved.”

Jens-Uwe Siems
Head of IT Service Management, ZF Group

Read the case study

“With Serviceware Financial, our product managers can automatically calculate the TCO of their services and create cost transparency in comparison with the actual data.”

Andreas Hammer
Manager Controlling Processes & Charging, BASF Digital Solutions GmbH

“From data to dashboard, team Serviceware’s approach to ITFM and Technology Business Management is unique: they exude service excellence in all processes. Multi-cloud customers should expect to cut costs using VMware Aria Cost powered by CloudHealth’s structured data and Serviceware Financials speedy time-to-value and TCO planning and reporting platform.”

Brigitte Orth
Director of Channel, VMware Germany

Read more case studies
Blaues Logo der Firma ZF Friedrichshafen

Serviceware is your trusted partner

Serviceware is your partner for strategic excellence. We are here to develop visionary concepts with a practical edge, ensuring what we propose is achievable for your business. From strategy formulation to analyzing business processes, we design the ideal service model tailored to your company, leveraging the best of both classic strategy and IT consulting.

What sets us apart is our seamless integration of seasoned top management consultants and implementation-savvy IT experts right from the project's inception. This collaborative approach guarantees holistic and actionable solutions, addressing strategic, functional, and IT requirements in equal measure. With a sharp focus on your business processes, we deliver consulting services without interruptions, ensuring a benefit-optimized outcome for you.

Our track record speaks volumes - we boast a roster of satisfied clients, including medium-sized businesses and renowned DAX-listed companies from various industries. Our success is rooted in understanding our clients' unique concerns and requirements, fortified by the expertise of strong partners and the strategic prowess of our consultants demonstrated across numerous large-scale projects.

Serviceware. That's how.

Live demo

Get on the fast track to business value

Watch a self-service demo or book a live demo with our expert consultants today to see what our ITFM solution can do for you.

Serviceware Financial

Simulation and Cost Modeling

Gain insight into service cost modeling and simulation with a concrete application example: How to easily calculate and simulate changes in the composition of your services. What happens when new employees join and are added? To what extent does this affect the cost of services?

Serviceware Financial

Cloud Cost Management

See how you can easily identify potential savings, calculate the Total Cost of Ownership of your cloud and on-premises services, visualize the composition of services with the Visual Service Analyzer and create what-if analyses.