Serviceware partners with CrowdStrike to support the European expansion of Project QuiltWorks

  • Project QuiltWorks combines AI, security data, automation, and partner expertise to help address risks from frontier AI faster.
  • Serviceware contributes local market knowledge and hands-on implementation expertise for customers in Europe.
  • Partners gain access to Falcon IQ to prioritize security findings and accelerate risk reduction.

Idstein CrowdStrike is expanding Project QuiltWorks across Europe and has added Serviceware as a new partner in the initiative. The goal is to help organizations identify risks from frontier AI earlier, prioritize them effectively, and remediate them faster. In addition to Serviceware, Almaviva Group, Atos, BT, Computacenter, Deutsche Telekom Security, Grant Thornton UK, iiTD, Intrinsec, Kudelski Security, Orange Cyberdefense, Stoïk, Strong-IT, Telefónica, and TIM AG are joining the initiative.

Serviceware is one of CrowdStrike’s largest partners in Europe and was recently recognized with the “2026 CrowdStrike Europe Partner Award.”

A Collaborative Approach to Emerging AI Risks

Frontier AI is changing how vulnerabilities can be discovered and exploited. Project QuiltWorks is designed to help organizations respond to this shift with faster, more targeted action. The initiative brings together frontier models from OpenAI and Anthropic, as well as open Nemotron models from NVIDIA, with CrowdStrike threat intelligence and real-time security data. It also combines hardened cloud infrastructure from AWS, agentic automation through Falcon IQ, partner-led remediation, and financial protection from leading cyber insurers.

“AI is changing the economics of vulnerability exploitation. The industry must also accelerate the economics of remediation. Project QuiltWorks brings together AI, data, infrastructure, expertise, and financial protection to help customers find and fix risk before it leads to impact. Expanding across Europe grows the network behind this mission, giving organizations more capacity to prioritize what matters and fix it faster,” said Daniel Bernard, Chief Business Officer at CrowdStrike.

Falcon IQ Turns Findings into Action

Falcon IQ helps turn insights into attack narratives, investment priorities, and remediation roadmaps. It also automates time-consuming tasks involved in assessing, prioritizing, and remediating risks. European Project QuiltWorks partners will gain access to Falcon IQ, enabling them to scale their expertise and accelerate remediation across customer environments.

CrowdStrike is also introducing the QuiltWorks Sales Pioneer accreditation. It recognizes partners that complete four CrowdStrike Sales Associate (CSA) accreditations. The accreditation gives distributors a framework for enabling partners and expanding Project QuiltWorks knowledge across the channel.

Serviceware contributes local market knowledge, established customer relationships, and technical implementation expertise. This helps assess findings in the context of each customer’s environment and align remediation with European data protection and data sovereignty requirements.

“Project QuiltWorks helps organizations assess security risks more effectively and turn findings into concrete action faster. Serviceware strengthens the initiative with local expertise and experience implementing security solutions in complex customer environments. This enables us to help our customers measurably reduce risk,” said Nicolas Gascard, Sales Director at Serviceware.

About Project QuiltWorks

Project QuiltWorks brings together technology and expertise to help organizations assess and remediate risks related to frontier AI. The initiative combines AI models, CrowdStrike security data, cloud infrastructure, automation, partner services, and financial protection.

About CrowdStrike

CrowdStrike is a global cybersecurity provider. The CrowdStrike Falcon® platform protects endpoints and cloud workloads, identities, and data. Powered by the CrowdStrike Security Cloud, AI, and real-time data, it helps detect threats, automate protection, and prioritize security risks.

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About Serviceware

Serviceware empowers organizations worldwide to reinvent their service ­processes – digital and highly automated. At the core of our portfolio is the ­AI-­native Serviceware platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects ­people, processes, and data to form the foundation for service excellence in modern ­enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware’s AI competence center in close collaboration with TU ­Darmstadt, one of Germany’s leading technical universities.

The Serviceware platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs over 420 people across 14 international locations.

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