Serviceware Named "Best Overall Partner DACH 2026" and "Service Excellence Partner DACH 2026" by Proofpoint

Idstein U.S.-based cybersecurity specialist Proofpoint has awarded Serviceware with two Partner of the Year Awards this week: the titles "Best Overall Partner DACH 2026" and "Service Excellence Partner DACH 2026". The honors recognize the long-standing strategic partnership between Proofpoint and Serviceware as a leading Proofpoint Reseller Germany and Serviceware's comprehensive expertise in implementing and managing cybersecurity solutions across the DACH region.

A Partnership of Equals

For years, Serviceware and Proofpoint have worked closely together to support organizations in the German-speaking region in modernizing their IT security. The partnership spans the entire value chain: from evaluation through implementation to secure and efficient operation of Proofpoint solutions. This comprehensive support distinguishes Serviceware as a competent Proofpoint Partner Germany in the market.

Michael Watzl, Senior Director Channel Sales DACH at Proofpoint GmbH, underscores the importance of the partnership: "Proofpoint and Serviceware jointly support organizations in protecting their employees, securing their data, and safely leveraging the potential of AI. Serviceware combines comprehensive cybersecurity expertise with Proofpoint's cybersecurity platform for people- and agent-centric security."

Integrated Security Strategy – Always with People at the Center

As a leading Proofpoint Reseller, Serviceware offers all solutions from the cybersecurity provider:

• Proofpoint Email Protection – Protection against phishing, malware, and business email compromise (BEC)
• Proofpoint Insider Threat Management – Early detection of internal risks
• Proofpoint Information Protection – Data loss prevention (DLP) and information governance
• Proofpoint Security Awareness & Training – Training programs to strengthen employee security competency
• Proofpoint Threat Intelligence – Real-time threat detection and analysis
• Proofpoint Archiving & Compliance – Secure email archiving and compliance management
• Proofpoint Advanced Targeted Attack Protection (ATAP) – Defense against advanced threats

These solutions work seamlessly together and form an integrated platform for people-centric security – an approach that places human factors at the center of security strategies.

Managed Services for Proofpoint Solutions from the “Best Proofpoint Partner 2026"

Beyond pure implementation, Serviceware also provides comprehensive managed services for the secure and efficient operation of the Proofpoint platform. In addition to support and health checks that ensure the stability and quality of Proofpoint solutions, this includes complete operational management and oversight when customers lack their own dedicated personnel or prefer outsourced management.

These services include Managed Email Protection, Managed Abuse Mailbox, and Managed Security Awareness – capabilities that go beyond Proofpoint software application itself to ensure secure operation of customers' IT infrastructure.

Proven Success with Leading Organizations

Serviceware's expertise as a Proofpoint Partner Germany is demonstrated through numerous successful implementations:

At Harro Höfliger, a specialist in highly automated packaging solutions for the pharmaceutical and medical device industries, the jointly implemented Proofpoint solution significantly reduced manual effort in email security. Of approximately 100,000 incoming emails per week, Proofpoint directly blocks around 10,000, while 70 percent of reported emails are automatically assessed – a significant relief for the IT team.

LGI, a global logistics service provider with over 5,000 employees across more than 50 locations, also implemented Proofpoint Email Protection with Serviceware. During a three-week proof of value, the solution identified 14,500 genuine threats (phishing, malware, BEC) that the previous solution had missed. At the same time, monthly support ticket volume decreased by over 200 – a return on investment that delivers both financial and operational benefits.

Strategic Partnership for Long-Term Success

Lars Linden, Sales Director Infrastructure Services at Serviceware, emphasizes: "Our goal is clear: we want to be the best Proofpoint solutions partner in the region for our customers. These two awards serve as both confirmation and motivation for us to continue this path consistently with Proofpoint.

A heartfelt thank you to the entire Proofpoint team for their trust and outstanding collaboration – and of course to all colleagues at Serviceware whose expertise, commitment, and passion made this success possible."

Nicolas Gascard, Sales Director Infrastructure Solutions at Serviceware, adds: "Our customers benefit from personal attention and local expertise. We view Proofpoint not merely as technology, but as an instrument for implementing a comprehensive security strategy – from initial consulting through integration to optimized operation. This is why our customers trust us and why Proofpoint recognizes us with these awards."

About the Partnership

The collaboration between Serviceware and Proofpoint is built on shared values: security through innovation, transparency in customer care, and continuous advancement. While Proofpoint provides the technology and expertise, Serviceware combines this with integration strength, consulting competence, and reliable service support – a model that has proven successful for organizations across the DACH region.

The awards underscore that Serviceware, as a competent Proofpoint Partner Germany and reliable Proofpoint Reseller, leads not only technically but also in customer orientation. Organizations seeking to modernize their email security, protect their data, and safeguard their employees against cyber risks will find a trusted partner in Serviceware.