Software Release - Serviceware Performance 9.2: the new release delivers an AI-based efficiency boost to your planning process

  • AI/ML methods relieve controllers of time-consuming manual routine tasks
  • Users can set up and train new models with their own data
  • Performance AI module improves accuracy, productivity and saves time
  • The use of AI/ML in planning and forecasting increases speed and quality through data-driven predictions

The latest release of Serviceware Performance 9.2, the leading software solution for Corporate Performance Management (CPM), offers its users significant usability improvements and enhancements on several levels, especially for Performance AL. The core of the current release is the technical integration of the Performance AI module for intelligent corporate planning. 

Based on their own data, users can then easily set up and train models. Seamless integration with Performance workbooks enables users to integrate the results directly into the planning process, display different scenarios and use them for new planning cycles. The Performance AI module is easy to understand and use. 

With the help of the Performance AI module, Serviceware Performance helps companies increase their efficiency and precision in planning and forecasting. The quality of the planning process and the planning results is further improved. AI/ML continuously incorporates new findings so that effectiveness continues to increase. At the same time, AI/ML relieves the controlling team of repetitive manual tasks.

Serviceware Performance 9.2, in particular the Performance AI module, was developed in close cooperation with experienced users and planners in large companies, but is designed to meet the needs of medium-sized businesses too. 

Serviceware SE thus consistently continues the integration of AI in all levels of the Enterprise Service Management (ESM) platform.

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About Serviceware

Serviceware empowers organizations worldwide to reinvent their service ­processes – digital and highly automated. At the core of our portfolio is the ­AI-­native Serviceware platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects ­people, processes, and data to form the foundation for service excellence in modern ­enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware’s AI competence center in close collaboration with TU ­Darmstadt, one of Germany’s leading technical universities.

The Serviceware platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs over 450 people across 14 international locations.

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