Serviceware sends an open letter to the management of Apptio, an IBM Company, asking them to open the TBM Council to other vendors

Serviceware has launched an initiative to ask Apptio, now an IBM Company, to open up its direct influence on the Technology Business Management Council (tbmcouncil.org) to allow other technology vendors to participate in the Council alongside Apptio. We strongly believe that opening up will be to the benefit of all users of the TBM Practice as well as to the advancement of the Practice and the Council as such. Serviceware is ready to actively engage and collaborate with the other vendors in the reformed Council in an open and transparent manner - for the benefit of the users:

#FreeTBM!

That's why COO Dr. Alexander Becker sent a letter today to Sunny Gupta, CEO Apptio, Rob Thomas, SVP Software and Chief Commercial Officer IBM and Jack Bischof, General Manager TBM Council. For the sake of the TBM community and the TBM model, Serviceware hopes for a positive response. Read the letter.

Background:

TBM stands for Technology Business Management, a taxonomy as well as a process model that illuminates the holistic view of the economic viability of IT services in a financial context.

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About Serviceware

Serviceware is a leading provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as five of the seven largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

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