Introduction of the AI-native Serviceware Platform at the Gartner® IT Symposium/Xpo™ 2024 in Barcelona

  • New release of the leading ESM-platform, introducing “AI-nativity”, available Dec 6
  • Built on AI at the core, Cloud/SaaS-readiness and open APIs
  • Flexible use-cases from Service Automation to Service Lifecycle Management
  • Serviceware also demonstrates use of AI-native Platform in the context of IT Financial Management (ITFM) / Technology Business Management (TBM)

Barcelona Serviceware SE (https://serviceware-se.com)  introduces the AI-native Serviceware Platform for IT Financial and IT Service Management at the Gartner® IT Symposium/Xpo™ 2024, Barcelona, Spain.

This release is a fundamentally rethought and re-engineered platform that retains all the previous quality and performance features of the Serviceware service platform, is backwards compatible and is also future-proof thanks to the embedding of AI at its core.

Dedicated to enabling companies to create business value from every single technology investment, process, resource, and asset, Serviceware SE has combined its in-depth knowledge of processes and workflows with the capabilities of AI in Enterprise Service Management and IT Financial Management/TBM.

Among the many use cases, in holistic lifecycle management of IT services businesses can benefit from collaborative service planning, enjoy integrated approval processes, automatic service descriptions, workflow-related communication, historical documentation / traceability, and automated email notifications. Additionally, customers can use the platform to dramatically simplify the financial presentation and billing of individual levels of the service catalog.

“We want to help our customers identify cost savings in their IT spend and optimize the demand and supply of their IT services, leveraging AI” says Dirk K. Martin, CEO of Serviceware. He continues: “with their IT organization on its way to become a value enabler, our customers will be ahead of the market and ahead of their competition.”

“Our customers' initial reactions to the AI-native Serviceware Platform have been extremely positive,” confirms COO Dr. Alexander Becker and adds: “The new technological approach of the Serviceware Platform makes it a scalable and future-proof foundation for our customers’ businesses moving forward."

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About Serviceware

Serviceware is a leading provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as five of the seven largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

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