Introduction of the AI-native Serviceware Platform at the Gartner® IT Symposium/Xpo™ 2024 in Barcelona

  • New release of the leading ESM-platform, introducing “AI-nativity”, available Dec 6
  • Built on AI at the core, Cloud/SaaS-readiness and open APIs
  • Flexible use-cases from Service Automation to Service Lifecycle Management
  • Serviceware also demonstrates use of AI-native Platform in the context of IT Financial Management (ITFM) / Technology Business Management (TBM)

Barcelona Serviceware SE (https://serviceware-se.com)  introduces the AI-native Serviceware Platform for IT Financial and IT Service Management at the Gartner® IT Symposium/Xpo™ 2024, Barcelona, Spain.

This release is a fundamentally rethought and re-engineered platform that retains all the previous quality and performance features of the Serviceware service platform, is backwards compatible and is also future-proof thanks to the embedding of AI at its core.

Dedicated to enabling companies to create business value from every single technology investment, process, resource, and asset, Serviceware SE has combined its in-depth knowledge of processes and workflows with the capabilities of AI in Enterprise Service Management and IT Financial Management/TBM.

Among the many use cases, in holistic lifecycle management of IT services businesses can benefit from collaborative service planning, enjoy integrated approval processes, automatic service descriptions, workflow-related communication, historical documentation / traceability, and automated email notifications. Additionally, customers can use the platform to dramatically simplify the financial presentation and billing of individual levels of the service catalog.

“We want to help our customers identify cost savings in their IT spend and optimize the demand and supply of their IT services, leveraging AI” says Dirk K. Martin, CEO of Serviceware. He continues: “with their IT organization on its way to become a value enabler, our customers will be ahead of the market and ahead of their competition.”

“Our customers' initial reactions to the AI-native Serviceware Platform have been extremely positive,” confirms COO Dr. Alexander Becker and adds: “The new technological approach of the Serviceware Platform makes it a scalable and future-proof foundation for our customers’ businesses moving forward."

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About Serviceware

Serviceware empowers organizations worldwide to reinvent their service ­processes – digital and highly automated. At the core of our portfolio is the ­AI-­native Serviceware platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects ­people, processes, and data to form the foundation for service excellence in modern ­enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware’s AI competence center in close collaboration with TU ­Darmstadt, one of Germany’s leading technical universities.

The Serviceware platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs over 450 people across 14 international locations.

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