Workaround

A Workaround is a temporary solution that allows a service to continue to be used despite an existing fault, while a permanent fix is still pending.

Workarounds are typically documented in Problem Management and made available to support staff and users, for example through a knowledge base. Suitable ITSM software helps to manage such processes centrally and document them traceably. The quality of such content depends heavily on structured Knowledge Management.

See also: Problem Management, Incident Management and Knowledge Base.