Shift to Serviceware

Move Beyond Complex ITFM - Gain Measurable Results in 12 Weeks

IT Financial Management has evolved from cost transparency to actively steering the business impact of technology investments. Leaders must clearly demonstrate the impact of technology spending. Serviceware Financial enables faster, intelligence-driven financial decisions, delivering measurable results within 12 weeks.

Initiate your Shift now, Talk to an Expert

How to Achieve Financial Modeling Flexibility

Adapt financial models as technology services and value streams evolve.
Model costs and scenarios based on how your organization operates.
Maintain full control over financial logic without relying on rigid frameworks.

How to Align Financial Governance

Create consistent governance across technology services and teams.
Influence behaviour and increase accountability for technology spending.
Enable intelligent investment decisions including agile and shared policies.

How to Accelerate Financial Data & Process Integration

Federate planning and costing processes and map technology cost models directly to your general ledger and tower structure.
Unify planning, costing, and reporting processes across the organization.
Turn fragmented financial information into actionable technology insights.
Leverage AI-driven automation to streamline financial workflows and accelerate data integration.

Digital Value Model

The Flexible Service & Cost Model

Provides a flexible service and cost structure linking technology resources, services, and business consumptions to create a transparent foundation for financial management.

Serviceware provides:

Object-oriented cost model
Flexible service modeling
Support for TBM, FinOps and custom frameworks

Digital Value Model benefits:

Adapt financial models as your organization evolves
Avoid framework lock-in
Align cost transparency with real services

Total Cost of Ownership (TCO)

Understand the True Cost of Technology

Connects all direct and indirect technology costs across services, platforms, and lifecycle components to provide a complete view of technology spend.

Serviceware provides:

Integrated cost collection across infrastructure, applications, and cloud
Cost driver modeling across services and platforms
Automated allocation and livecycle cost visibility
Consolidated cost transparency across technology domains

Total Cost of Technology benefit:

Understand the full cost of technology services
Identify optimization opportunities across infrastructure and cloud
Improve investment decisions

Artificial Intelligence

Applied AI for IT Finance

Applies artificial intelligence to automate financial data preparation, support analysis, and improve financial insight across technology services. AI helps identify cost drivers, streamline workflows, and reduce manual effort in financial management.

Serviceware provides:

Automated data import and preparation across financial and operational systems
Assisted financial analysis to identify cost drivers and optimization opportunities
Automated system configuration and operational optimization
AI-supported workflows for financial processes and governance
Predictive planning and forecasting for technology services and demand scenarios

AI-Applied IT Finance benefits:

Conversational Analytics
Chat with financial and service data to explore costs, drivers, and performance.
ITFM Process Packs
Preconfigured workflows for financial governance, planning, and cost management.
Integrated Dashboards & Reporting

Steering

Deep, Integrated Planning

Connects financial planning with actual costs, services, and business demands to move beyond isolated spreadsheets.

Serviceware Financial provides:

Integrated budgeting, forecasting, and scenario planning
Alignment of plan, forecast, and actuals
Demand- and consumption-based planning
Cross-department financial collaboration

Steering benefits:

Steer technology investments with confidence
Improve forecast accuracy and financial predictability
Make faster investment decisions

Governance

Governance at Scale

Connects financial policies, accountability, and decision frameworks to ensure consistent governance across IT, finance and the business.

Serviceware provides:

Policy-based financial governance
Showback and chargeback models
Role-based financial transparency
Audit-ready financial processes

Governance benefits:

Strengthen accountability for technology spend
Enable consistent financial governance across the enterprise
Support audit and compliance requirements

Partnership

Outcome-Focused Partnership Model

Connects advisory expertise, implementation support, and continuous optimization helping organizations operationalize IT financial management and continuously steer technology value.

Advisory and value engineering to design and evolve ITFM operating models
Proven implementation methodology and best practices
Partner ecosystem and enablement to accelerate adoption and scalability
Continuous optimization and value realization over time

Your benefits:

Accelerate time-to-value for ITFM, TBM, FinOps initiatives
Reduce risk and complexity during implementation and transformations
Sustain long-term value through continuous improvement and optimization

Flexible Service & Cost Model

At the core of Serviceware Financial is a unique calculation engine, the Digital Value Model (DVM):

✔ Follow TBM standards — or design your own model

✔ Create granular, sequential value chains

✔ Add additional allocation layers (platforms, capabilities, products)

✔ Maintain full customer configurability

No rigid four-tier limitations.

No structural lock-in.

True End-to-End TCO — and Internal Pricing Logic

Serviceware handles:

Costing
Pricing
Tariff modeling
Fixed-price internal chargeback

within the same value flow.

This enables:

Accurate product-level TCO
Stable internal tariffs independent of volatile actual costs
Financial discipline across value streams

Deep, Integrated Planning — Not a Separate Module

Planning is not an isolated dataset.

Serviceware Financial provides:

Integrated cost, resource, and project planning
OPEX and CAPEX support
Multi-scenario data structures
Unlimited plan/actual comparisons
Predictive AI-assisted forecasting

Planning becomes forward-looking financial steering.

Governance at Scale: Rights, Roles & Workflow

Enterprise ITFM requires collaboration without chaos.

Serviceware enables:

Granular rights and permissions
Cost-center or service-specific views
Organization-wide rollout
Built-in AI-native workflow engine
Process automation and structured collaboration

This is not just analysis.

It is operational governance.

Outcome-Focused Partnership Model

Serviceware operates with a value realization mindset:

SaaS pricing aligned with identified value potential
Strong in-house consulting team plus partners
Focus on maturity enablement, not tool dependency
Strong customer satisfaction

The goal is not license growth.

It is financial maturity.

CIOs

Translate technology investments into forward-looking value narratives.

IT Controllers

Strengthen allocation depth, Total Cost of Ownership (TCO) accuracy, and chargeback logic.

CFOs

Gain predictable oversight of IT spend aligned with financial governance standards.

Shifting Made Simple. See Measurable Results in 12 Weeks

Weeks 1–2: Structured assessment & AI-powered data preparation

Weeks 3–6: Model migration using flexible calculation framework with pre-built connectors & automation

Weeks 7–12: Transparency activation, forecasting enablement, and governance rollout

Within 12 weeks: organizations experience measurable value — while laying the foundation for long-term lifecycle control.

Initiate your Shift. Talk to an Expert →

Two Professional Services Agents develop the technical roadmap for implementing.

“With Serviceware Financial, our product managers can automatically calculate the TCO of their services and create cost transparency by comparing it with actual data.”

Andreas Hammer

BASF Digital Solutions GmbH