Serviceware partners with Deloitte in Denmark to enable customers to transform their IT services

  • Partnership sees Deloitte’s finance advisory/technology implementation expertise combined with Serviceware’s financial management software solutions.

As IT spend and digital complexity increases, the partnership will support large organizations to manage technology successfully. Serviceware and Deloitte will work together to enable organizations to gain complete transparency over their IT costs, deliver more efficient IT services and move the conversation from one about costs to one about value.

“We are looking forward to working with Deloitte Denmark to support customers in delivering optimum business value from their technology investments,” says Dirk Martin, CEO at Serviceware. “Working alongside leading consulting firms like Deloitte further demonstrates our commitment to internationalising the Serviceware business and enabling organizations to succeed in the service economy.”

Serviceware has expanded since its successful IPO in April 2018, including winning major new customers in the UK, USA, France and the Nordics. With the ITFM market set to accelerate in the coming years, Serviceware’s offering of the best ITFM solution and Deloitte’s reputation and expertise will strengthen the growth in Denmark and the Nordic region.

“Deloitte are the perfect partner to support us, delivering their invaluable advisory capabilities alongside the power of the Serviceware platform,” explains Joe Wilson, Director Global Accounts and International Sales Strategy Development at Serviceware. “This will further strengthen our proposition in Denmark and the Nordic markets to help organizations gain control over their IT investments, at a time when they need it most. Together we will enable customers to optimize costs and reinvest in crucial digital services to unlock future growth.”

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services and serves four out of five Fortune Global 500® companies. Deloitte Denmark is headquartered in Copenhagen and supports organizations across the entire Nordic region with the Financial Management of IT/Technology Business Management.

“Service Delivery and cost transparency is becoming more and more vital to running any of our clients’ businesses.,” says Peter Grydgaard, Partner, Deloitte Denmark. “Cost structures have and will continue to change to become more indirect as more activities are solved by technology and collected as shared services. Tools and software to cope and orchestrate this complexity is simply a necessity to handle the volume of data and the cost models required. In this space we believe that Serviceware is the right choice to partner with for a broad area of use cases – be it in IT, HR, Finance and more. We are looking forward to enable our clients’ businesses in collaboration with Serviceware.”

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About Serviceware

Serviceware empowers organizations worldwide to reinvent their service ­processes – digital and highly automated. At the core of our portfolio is the ­AI-­native Serviceware platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects ­people, processes, and data to form the foundation for service excellence in modern ­enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware’s AI competence center in close collaboration with TU ­Darmstadt, one of Germany’s leading technical universities.

The Serviceware platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs over 450 people across 14 international locations.

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