Serviceware SE gains international food group as new customer

  • Sales success of the team in Great Britain
  • One of the largest international contracts for Serviceware Financial
  • Internationalisation and growing approaching of groups successful

Bad Camberg, 14 July 2020. The International Sales Team of Serviceware SE (“Serviceware“, ISIN DE000A2G8X31) in Great Britain reports a major sales success. A leading European food group with more than 10,000 employees around the world has decided in favour of the software solution “Serviceware Financial” (previously anafee). This major order represents one of the largest international contracts for Serviceware Financial in the corporate history of Serviceware SE. Serviceware Financial supports customers in the efficient designing of their IT planning processes and shows transparently where what costs are incurred and how they can be reduced. Another differentiating feature of Serviceware Financial consists in its manifold functions as well as many possible additions and combinations with the Enterprise Service Management (ESM) platform of Serviceware SE. Furthermore, the project scope includes training as well as maintenance and services.

Dirk K. Martin, CEO and Co-Founder of Serviceware: “We are successfully advancing our internationalisation strategy and are basically well positioned, in the current pandemic environment, too. The gaining of this new customer underpins our strong positioning on the market. In particular in these economically challenging times, in which many companies are affected by the Covid-19 pandemic, we offer with Serviceware Financial companies the possibility to identify cost drivers through smart analytical tools and to lower the costs significantly.”


About Serviceware

Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.

The core of the portfolio is the Serviceware platform which includes the software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus outperform). All solutions can be integrated but can also be used independently of each other.

Serviceware supports customers from delivering strategic consulting over defining service strategies all the way to implementation with the Serviceware platform. In addition, we offer the infrastructure solutions and managed services necessary for operation. 

Serviceware has more than 900 customers worldwide from various business sectors; among these are four out of the seven largest German and 12 out of DAX 30 companies. The Serviceware headquarters are located in Bad Camberg, Germany and the Company has over 480 employees at 14 national and international locations. For more information visit

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