Analyst Report

The Forrester Wave™: IT Financial Management Software, Q2 2026

Where should you invest next?

Technology investments are under greater scrutiny than ever. CIOs and CFOs need to decide where future investments will create the greatest business value.

The latest "The Forrester Wave™: IT Financial Management Software, Q2 2026" provides an independent evaluation of the market's leading IT Financial Management software providers. Serviceware was recognized as a Leader.

Access the complimentary report to discover why Forrester highlights Serviceware's strengths in budgeting, forecasting, reporting, allocation, chargeback and TCO optimization, and why connecting budgets, forecasts and actuals on a common model supports better technology investment decisions.

The Forrester Wave ™: IT Financial Management Software, Q2 2026, cover

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Key Findings

Financial Transparency and Cost Allocation

"excels at budgeting, reporting/dashboarding, allocation/chargeback/showback, and TCO optimization"

Enterprise Scale

"Serviceware is best suited for large enterprises with complex service portfolios and advanced chargeback requirements."

What the Evaluation Says About Serviceware

"Serviceware’s strategy focuses heavily on cost structures for IT services and internal pricing transparency."

The report also notes:

"Serviceware is the only independent public company in the vendor group. Based in Germany, it supports deployments in the world’s largest conglomerates across Europe, APAC, and North and South America."

 

© 2026 Forrester Research, Inc. All rights reserved. Reproduced under license.

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Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity at forrester.com/about-us/objectivity.