Overview
Make AI the decisive success factor in your digital service management with Serviceware. This innovative software solution enables you to efficiently manage service requests of all kinds, e.g. to the IT department, across your entire organization.
Artificial intelligence empowers you to meet expectations for speed and availability of services, while supporting your organization in the dynamic digital economy with agile and cost-effective business processes.
Speed up processes with AI
Consistently automate service processes to reduce costs and save time.
Optimize the user experience
Relieve agents and delight customers with smart AI assistants across the entire service process.
Drive innovation
Reduce the time to launch new services from months to just a few days with AI-supported app building.
Features
With AI-native service management on the Serviceware platform, you establish a future-proof foundation for all your company’s services. Leveraging a wide range of AI features, you can effectively support requesters, service teams, and service designers throughout every phase of the service process.
Provide your users with a seamless service experience. With Serviceware AI Service Management, services are available 24/7.
Empower your customers to independently resolve common issues or easily contact the service team with AI assistance.
Offer customers and employees a web portal as an information and communication hub for all services.
The service catalog creates transparency in the range of services offered, allowing users to submit various requests quickly and easily.
AI autofill quickly generates precise text based on your input and automatically populates form fields. For example, an error message is automatically generated from a screenshot.
Enable intelligent, efficient searching and deliver fast, relevant results with the power of artificial intelligence.
Provide 24/7 service with chatbots and more, leveraging intelligent workflows and AI-supported solutions to benefit your customers.
Incorporate surveys into service processes to collect user feedback and improve your product and service offerings.
Efficiently manage and process service requests of all kinds with an intelligent ticketing system and robust AI support.
Serviceware AI Service Management automates ticket analysis and categorization, ensuring each request is directed to the appropriate team.
At the same time, AI assists service desk employees in processing tasks swiftly and efficiently.
Leverage the intelligent automation of the AI Process Engine to efficiently capture, categorize, and track service requests.
Provide your service agents and managers with a comfortable, user-friendly workspace for collaboration and customer communication.
Serviceware AI provides possible solutions and suggests appropriate answers to customer inquiries. In addition, the assistant takes over the correction and translation of texts.
The AI creates summaries of complex process flows and suggests the necessary next step.
Optimize service by using AI-supported, personalized delivery of all relevant information to customers, employees, and experts.
Align your service management seamlessly with your needs. Serviceware’s AI-native solution is streamlined and intelligent, featuring best-practice processes for the service desk.
In addition, you have access to the powerful AI-supported design tools on the Serviceware platform, enabling you to quickly and easily create new workflows, ticket forms and user interfaces.
Let AI model new workflows for your business based on your input in natural language. The AI Process Engine suggests a process flow. Try it now →
Designing objects with AI is just as easy, such as creating a new technical asset in your inventory. Simply select from the suggested properties and add more as needed.
The engine also assists in designing user-friendly entry masks by suggesting layouts for suitable controls and field arrangements for your workflows and objects.
Begin with pre-configured processes and objects built on Serviceware's extensive expertise.
Offer quick actions to efficiently manage subtasks within a process.
No need to build the model yourself! Simply jot down your ideas in natural language. AI translates your input into a structured workflow. Try it now!
Your AI Service Management from Serviceware is a cloud-based system offering high scalability and minimal maintenance effort. You can customize the solution to fit your specific needs, ensuring a cost-effective approach.
White paper
Define, categorize and evaluate the impact and operational levels of artificial intelligence.
Webinar
Explore challenges and recipes for success for companies on the path to AI-driven transformation.
Blog
The European Artificial Intelligence Act (AI Act) came into force on August 1, 2024.
Blog
Learn how knowledge management paired with AI algorithms can boost modern customer service.
Contact the Serviceware team today and explore the benefits of AI-native service management.
