In today's fast-paced digital world, IT Financial Management (ITFM) isn't just important—it's essent...
About the author
Sharing expertise on excellent Enterprise Service Management, IT Financial Management and IT Infrastructure Management.
Generative AI is changing how service organizations operate. McKinsey estimates that the technology ...
Introducing a knowledge management solution may seem overwhelming at first: How do you find the righ...
Efficiency is the cornerstone of effective IT management. To achieve this, it is essential to clearl...
Customer expectations are evolving faster than most service organizations. Every seamless digital ex...
What value does your business create for customers?
Digital transformation is accelerating, and competitive pressure is rising. Banks and insurers are p...
Strong customer service management depends on one simple principle: customers must be able to reach ...
OLAP systems give controlling teams the speed, flexibility, and analytical depth they need to manage...
In our latest video interview ‘Demonstrating the Value of IT in a Digital Business’, Alex Becker, CO...
Professional IT Service Management (ITSM) gives organizations a clear view of their IT services whil...
Working practices changed radically in 2020 – remote or hybrid working has not only become the ‘new ...
Customers communicate with friends and family through fast, simple, and natural digital conversation...
As business leaders emerge from the ashes of pandemic firefighting, the focus has now shifted to ach...
The rise of multi-dimensionality During the 1990s a new database technology emerged and took the off...