Author

Dr. Alexander Becker

Dr. Alexander Becker

About the author

Dr. Alexander Becker has been Chief Operating Officer (COO) of Serviceware SE since 2018. He joined the company in 2012 as Head of Corporate Strategy. He studied Industrial Engineering at the Karlsruhe Institute of Technology (KIT) and received his doctorate from the Technical University of Darmstadt in 2011 on the architecture of IT systems. As COO, he is responsible for all consulting projects and advises customers on their journey to digitalize service processes.