Bad Camberg, March 25, 2020
Serviceware SE (“Serviceware“, ISIN DE000A2G8X31) has won a large enterprise from the US as a new customer. An internationally operating investment bank with headquarters in New York and tens of thousands of employees has chosen the software solution “Serviceware Performance” (formerly cubus outperform). The software will be primarily used at the company’s US locations. The yearly six-figure revenue for Serviceware resulting from this deal consists of licensing fees as well as recurring maintenance costs. Serviceware managed to win this client while bidding against mostly North American competitors.
The customer’s original requirements were primarily focused on a tool for reporting and analysis. However, Serviceware’s solution managed to distinguish itself due to its extensive possibilities for Financial Performance Management, with various functionalities for planning, analysis, reporting, scenario management, and simulation in all areas of business controlling.
Dirk K. Martin, CEO and co-founder of Serviceware: “Beyond the potentials in revenue, this major contract of course also has a strategic component to it. It allows us to further accomplish two of the key goals of our expansion strategy: internationalization and increased focus on large enterprises as customers. We are well-positioned in the current market landscape. Our integrated and modular ESM platform offers solutions to improve the quality and efficiency of your service processes, while allowing for analysis and optimization of the costs. This wide array of service offerings is a hallmark of Serviceware. Depending on the current market situation, our customers can put their focus on different aspects of their business.”
Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.
The core of the portfolio is the Serviceware platform which includes the software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus outperform). All solutions can be integrated but can also be used independently of each other.
Serviceware supports customers from delivering strategic consulting over defining service strategies all the way to implementation with the Serviceware platform. In addition, we offer the infrastructure solutions and managed services necessary for operation.
Serviceware has more than 900 customers worldwide from various business sectors; among these are four out of the seven largest German and 12 out of DAX 30 companies. The Serviceware headquarters are located in Bad Camberg, Germany and the Company has over 480 employees at 14 national and international locations. For more information visit wwww.serviceware-se.com.
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