Serviceware is a leading provider of software solutions for digitising and automating service processes that enterprises can use to improve their service quality and efficiently manage their service costs.
The unique integrated and modular ESM platform consists of the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). With the takeover of SABIO GmbH, Serviceware has extended the ESM platform by a strong knowledge management module.
Serviceware has more than 700 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies.
The company is headquartered in Bad Camberg, Germany. Serviceware has 378 employees (as of 30 November 2018).