Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs.
The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). The acquisition of SABIO GmbH means that Serviceware has added strong knowledge management to its ESM platform.
Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies.
The company is headquartered in Bad Camberg, Germany. At present Serviceware has 358 employees.