Serviceware SE convinces numerous additional new customers with AI-native platform

Idstein Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) has gained numerous high-profile customers for its AI-native Serviceware ESM Platform with the AI Process Engine in recent weeks. Since the release of this innovative process modeling software based on Artificial Intelligence (AI) in December 2024, Serviceware has recorded a very strong demand that continues to grow at an already high level.

A well-known German bank will use the Serviceware Platform with AI in the field of knowledge management. With the solutions from Serviceware, the new customer can seamlessly map and digitalize ITSM and end-to-end banking processes as well as automate AI-controlled service processes. Workflows are thus further optimized and significant increases in efficiency are achieved at the same time. By using the Serviceware Platform for knowledge management, bank employees also have constant access to a centralized knowledge base with curated knowledge articles. It enables queries to be answered in seconds with a consistently high level of quality, which shortens processing times and significantly increases customer satisfaction. The SaaS contract has a minimum term of three years. 

Many other companies from sectors such as industry, mechanical engineering, real estate and education also rely on the Serviceware Platform with its AI-native core. The go-live of several additional AI-native service management processes for the digitization of continuing professional development has now been realized at an SDAX company that is already successfully using the Serviceware Platform for ITSM. These processes were implemented much faster than with traditional, non-AI-based solutions. With the AI-native functionalities of the Serviceware Platform, the digitalization of a large number of service processes is possible, the implementation of which would not have been economically viable in the past due to high costs or insufficient profitability.

The SaaS order intake generated in the context of the AI Process Engine amounts to a seven-digit euro amount in the months of April to June alone.

Dirk K. Martin, CEO of Serviceware: "The numerous new customer acquisitions underline once again that with our innovative AI-native Serviceware Platform we can precisely meet individual customer needs. Artificial Intelligence is the decisive lever: it enables companies to make their service processes even more efficient, cost-effective and future-proof."