Serviceware SE significantly expands cooperation with Dutch healthcare service provider to leverage the Serviceware ESM Platform

  • Serviceware Platform used for process digitization as well as appointment and resource planning
  • Significant improvement in service quality as well as accelerated diagnosis and treatment for patients and efficiency gains for the company
  • SaaS contract with a minimum term of five years and sales revenues in the seven-figure euro range

Idstein Serviceware SE (“Serviceware,” ISIN DE000A2G8X31) has agreed with a renowned Dutch healthcare service provider to significantly expand the use of the Serviceware Platform. After more than two years of successful cooperation in an initially limited field of application, the company is now using the Platform much more comprehensively. For an average five-figure number of patients, the scheduling of sample collection and the downstream logistics processes will in the future be automatically planned, coordinated, and managed by Serviceware's Platform. This means that previously paper-based processes will be completely digitized. In addition to consistent error minimization and process optimization, patients will benefit from further accelerated diagnosis and thus treatment. The healthcare service provider also benefits from a significant gain in efficiency. 

The decisive factors for the significantly expanded cooperation were the customer's positive results from the previous use of the Serviceware Platform, Serviceware's extensive expertise in successful implementations in the laboratory field, and Serviceware's comprehensive certifications. The implementation of the Serviceware solution will take place smoothly and without disruption to the healthcare service provider's ongoing operations, while at the same time connecting a large number of external partners.

Based on the expanded contract with the Dutch healthcare provider, Serviceware is further growing its SaaS business. Total sales revenues, which will amount to a seven-digit euro figure in the first five years, will mainly consist of recurring revenues.

Hereward Burgers, Managing Director Serviceware Benelux: "When an existing partnership is expanded so significantly, this highlights the capabilities of our AI-native platform and the customer's high level of satisfaction with it. That's why we are particularly pleased to be taking the next step toward outstanding digital-based services with this customer in the healthcare sector. We see further potential for Serviceware in this customer relationship and in the healthcare sector as a whole. We are very pleased that our solution enables patients to receive faster diagnosis and treatment."

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About Serviceware SE

Serviceware is a provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as five of the seven largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

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