Platform

The AI-native Serviceware platform is the digital foundation of modern service organizations and greater digital service excellence. Learn more about our solutions and use cases now.
Platform

Agentic AI & Automation

No-code and Workflow Orchestration

Data Management & Integrations

Governance & Security

User Experience and Self-Service
Survey

Forrester Wave

Discover the top ESM platforms in the Forrester Wave™ Report 2025 and learn about Serviceware as a “Strong Performer.”
Solutions
Solutions

Corporate Performance Management

Knowledge Management

Field Service Management
Enterprise Service Management

IT Service Management

HR Service Management

Customer Service Management

IT Financial Management

Digital Value Model®

Technology Business Management

FinOps

Cloud Cost Management

Planning & Forecasting

Charging & Billing

Vendor & Contract Management

IT Cost Benchmarking

Transfer Pricing

Managed Services

Trainings
Whitepaper

The smart way to select AI for your IT finance

A handy guide for anyone looking to harness the potential of AI in Technology Business Management (TBM) and IT Financial Management, but unsure where to start.
Strategy Consulting

Only around 33% of digital transformation projects achieve their targeted revenue benefits. Don't fall into the same trap – benefit from Serviceware's strategy consulting and value engineering!
Strategy Consulting

ITFM Consulting

ESM Process Consulting
Whitepaper

7 Ways to Make Your CFO Love TBM

The divide between CFOs and CIOs often stems from a lack of transparency, but data-driven TBM helps close that gap and build trust. A leading TBM solution enables organizations to achieve shared value quickly and sustainably.
Case Studies

Optimize your service processes, reduce IT costs, and secure your IT infrastructure. Our case studies and reference reports show which solutions work in practice and how companies have successfully achieved their goals.
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Our ITFM Case Studies

Our ITSM Case Studies

Our CPM Case Studies

Our Knowledge Management Case Studies
Case Study

How Finvis Creates Transparency for Shared Service Costs

Finvis standardized its service portfolio and made it more flexible to better meet customer needs and improve profitability. It progressively automated end-to-end service controlling, from planning to costing and allocation.
Info Center

Discover our corporate news, exciting blog posts, current events, webinars, white papers, and our podcast—all summarized for you in one place.
Corporate News

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Newsletter
Blog

Debunking 7 Common Objections to IT Financial Management

CIOs are under pressure to cut costs, fund innovation, and justify every line of IT spend. Here are seven of the most common objections to ITFM, and what they’re really costing you.
Careers

Serviceware stands for team spirit and passion. At 14 locations worldwide, around 450 employees work together on innovative IT and software solutions that create real added value for our customers. Appreciation, cohesion, and personal interaction are at the heart of what we do. What counts for us is not the perfect resume, but your potential, your motivation, and your willingness to make a difference.
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Our strong Partnerships

Serviceware's partner ecosystem comprises more than 50 companies around the world. Learn more about who we work with to offer our customers even more added value.

Contact

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Contact

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Serviceware

About the author

Sharing expertise on excellent Enterprise Service Management, IT Financial Management and IT Infrastructure Management.

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About the author

Serviceware SE adjusts forecast for fiscal 2021/2022

Ad hoc: Serviceware SE adapts result forecast for 2018/2019

Ad hoc: Serviceware SE takes over knowledge management specialist SABIO and expands ESM platform

Ad hoc: Serviceware SE: Placement price for IPO set to 24.00 EUR per share