Hessian minister for digital strategy at opening of office for AI research

  • The Technical University (TU) of Darmstadt and Serviceware SE are starting joint research into the practical applications of artificial intelligence (AI) for service processes on the market

"The cooperation between TU Darmstadt and Serviceware in the field of AI is exemplary for the region and for Darmstadt as a site of science", emphasizes Prof. Dr. Kristina Sinemus, Hessian Minister for Digital Strategy, in her speech. It took 9 months to get the cooperation started, but it was "a beautiful baby" that you could be proud of.

Hessische Digitalministerin weiht Buero für Künstliche Intelligenz ein

Hessian Minister for Digital Strategy Prof. Dr. Kristina Sinemus, TU Darmstadt, Serviceware Künstliche Intelligenz (KI)/ Artificial Intelligence (AI).

Dirk Martin, CEO of Serviceware, appreciates the close relationships with TU Darmstadt - his alma mater - which was a deciding factor for the start of the project, alongside the technical expertise of the staff.

President of the TU Darmstadt, Prof. Dr. Tanja Brühl, had this to say in her opening speech: "We are happy that this AI lab sets an example for what a collaboration between economy and science can look like. My goal as president of the TU Darmstadt is to promote more communication and collaboration with small and medium-sized businesses as well as start ups." Furthermore, she is glad to know that politics are in support of this promising project.

ai-tu-darmstadt-harald-popp-christoph-debus-kristina-sinemus-dirk-martin-heiko-kasseckert

Serviceware CFO Harald Popp, Serviceware Aufsichtsrat Christoph Debus, Hessische Ministerin für Digitale Strategie Prof. Dr. Kristina Sinemus, Serviceware CEO Dirk K. Martin, TU Darmstadt, Serviceware Künstliche Intelligenz (KI)/ Artificial Intelligence (AI)

Chairman of the Serviceware SE supervisory council Christoph Debus was among the congratulants for the opening of the new location and office space. From now on, 10 Serviceware employees as well as representatives of the university will do practice-oriented research on AI, following the conduct of Dr. Adrian Engelbrecht.

At the festivities, Dirk Martin was joined by Serviceware CFO Harald Popp and COO Dr. Alexander Becker, meaning that the entire executive board of the Bad-Camberg-based provider of digitalization software has found its way to the new offices at Grafenstraße 19, in order to fire the starting pistols for this partnership.

Share on

serviceware-hq-idstein

About Serviceware

Serviceware empowers organizations worldwide to reinvent their service ­processes – digital and highly automated. At the core of our portfolio is the ­AI-­native Serviceware platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects ­people, processes, and data to form the foundation for service excellence in modern ­enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware’s AI competence center in close collaboration with TU ­Darmstadt, one of Germany’s leading technical universities.

The Serviceware platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs over 450 people across 14 international locations.

Related articles

See all