Hessian minister for digital strategy at opening of office for AI research

  • The Technical University (TU) of Darmstadt and Serviceware SE are starting joint research into the practical applications of artificial intelligence (AI) for service processes on the market

"The cooperation between TU Darmstadt and Serviceware in the field of AI is exemplary for the region and for Darmstadt as a site of science", emphasizes Prof. Dr. Kristina Sinemus, Hessian Minister for Digital Strategy, in her speech. It took 9 months to get the cooperation started, but it was "a beautiful baby" that you could be proud of.

Hessische Digitalministerin weiht Buero für Künstliche Intelligenz ein

Hessian Minister for Digital Strategy Prof. Dr. Kristina Sinemus, TU Darmstadt, Serviceware Künstliche Intelligenz (KI)/ Artificial Intelligence (AI).

Dirk Martin, CEO of Serviceware, appreciates the close relationships with TU Darmstadt - his alma mater - which was a deciding factor for the start of the project, alongside the technical expertise of the staff.

President of the TU Darmstadt, Prof. Dr. Tanja Brühl, had this to say in her opening speech: "We are happy that this AI lab sets an example for what a collaboration between economy and science can look like. My goal as president of the TU Darmstadt is to promote more communication and collaboration with small and medium-sized businesses as well as start ups." Furthermore, she is glad to know that politics are in support of this promising project.

ai-tu-darmstadt-harald-popp-christoph-debus-kristina-sinemus-dirk-martin-heiko-kasseckert

Serviceware CFO Harald Popp, Serviceware Aufsichtsrat Christoph Debus, Hessische Ministerin für Digitale Strategie Prof. Dr. Kristina Sinemus, Serviceware CEO Dirk K. Martin, TU Darmstadt, Serviceware Künstliche Intelligenz (KI)/ Artificial Intelligence (AI)

Chairman of the Serviceware SE supervisory council Christoph Debus was among the congratulants for the opening of the new location and office space. From now on, 10 Serviceware employees as well as representatives of the university will do practice-oriented research on AI, following the conduct of Dr. Adrian Engelbrecht.

At the festivities, Dirk Martin was joined by Serviceware CFO Harald Popp and COO Dr. Alexander Becker, meaning that the entire executive board of the Bad-Camberg-based provider of digitalization software has found its way to the new offices at Grafenstraße 19, in order to fire the starting pistols for this partnership.

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About Serviceware

Serviceware is a leading provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as five of the seven largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

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