Do you know the maturity level of your IT service management processes?
In a half-day or full-day workshop, we work with you to assess the maturity of your ITSM processes using our proven heat map method.
In our workshop, you will learn how to use a heat map as a strategic analysis tool to gain a holistic view of IT services and IT processes in your company. The goal of the heat map workshop is to uncover weaknesses and optimization potential in your existing service and process landscape and to define clear directions for effective improvement.
As part of the workshop, we create an individual heat map for your organization. To do this, we analyze your key IT services, business processes, and related governance, and highlight the relevant areas in color. This clear visual overview helps you quickly recognize priorities and define targeted measures based on the workshop results.
The heat map focuses on the following topics:
- Strategic anchoring
- Process maturity level
- Optimization and service orientation
- Process management and controlling
- IT support within the processes
