Serviceware SE: Solid start in Q1 2025/2026 – Strong foundation for gaining momentum during the year
- SaaS/Service revenues increase disproportionately by 18.0 percent to EUR 24.5 million
- Total revenues up 5.6 percent to EUR 29.3 million
- Numerous new customers won for AI-native Serviceware Platform
- SaaS-related contracts closed in a seven-digit euro range
- Successful progress in the transformation of the business model and in internationalization
- Full-year guidance confirmed
Idstein Serviceware SE (“Serviceware,” ISIN DE000A2G8X31) has made a solid start to the 2025/2026 fiscal year (December 2025 to November 2026). The economic environment remained challenging in the first quarter and was characterized by significant investment restraint among companies. Nevertheless, Serviceware was able to win additional new customers for its AI-native Serviceware Platform and also made good progress with its further internationalization.
During the reporting period, Serviceware gained, among others, a major insurance group from the D-A-CH region as a new customer, which will utilize the Serviceware Platform for Technology Business Management (TBM). In addition, Serviceware convinced and won numerous companies from the chemical, automotive, and financial sectors as new customers with its AI expertise. A contract with a major US food group, which uses the Serviceware Platform for IT financial management, was extended ahead of schedule by three years. Serviceware also sees strong growth opportunities in Asia, where the company already has various customers. In Japan, Serviceware is currently in the project initiation phase.
Sales revenues increased by 5.6 percent in the first three months, rising from EUR 27.8 million to EUR 29.3 million. International revenues performed particularly well, growing by approximately 39 percent. In the SaaS/Service segment, revenue once again grew disproportionately, rising by 18.0 percent to EUR 24.5 million (PY: EUR 20.8 million). As a result, the share of SaaS/Service revenues in total revenues reached 83.7 percent, up from 74.9 percent. The high order backlog shows that the business model transition from licenses to SaaS is working. The order backlog, primarily reflected by the remaining values of existing SaaS contracts and recognized on the balance sheet under contract liabilities, increased from EUR 97.4 million at the end of the 2024/2025 fiscal year by 17.6 percent to EUR 114.6 million at the end of the first quarter. EBITDA amounted to EUR 0.3 million (PY: EUR 0.7 million). Between December 2025 and February 2026, Serviceware closed SaaS-related contracts in the seven-digit euro range; their balance-sheet effect on contract liabilities is expected in the coming months due to deferrals and billing effects. Against this backdrop, Serviceware expects business performance, including contract liabilities, to gain momentum over the course of the fiscal year. For the full year 2025/2026, Serviceware confirms its guidance of a revenue increase between 5 and 15 percent, accompanied by a significant rise in EBIT and EBITDA.
Dirk K. Martin, CEO of Serviceware: “The start of the current fiscal year was solid in a challenging economic environment. We were able to win over additional customers with our AI expertise and were also successful internationally. Based on the numerous new contracts closed in Q1, which will also be reflected on the balance sheet as the fiscal year progresses, we are very confident for 2026 as a whole and confirm our forecast.”
The Q1 2025/2026 Quarterly Report is available for download in the Investor Relations section.
