About the author
Kim Hofmann-Füchtner (Kimmie) is a Customer Success Manager Knowledge at Serviceware. He helps organizations not only document knowledge but also make it truly usable in day-to-day operations—enabling more efficient service processes, higher user adoption, and sustainable customer success. In addition to supporting strategic knowledge management initiatives, he designs and facilitates training and learning programs focused on knowledge management, service excellence, and the practical use of Serviceware solutions. His areas of expertise include knowledge management, customer success, and service excellence. Drawing on many years of experience, he supports customers in translating complex requirements into practical, effective solutions and in developing knowledge as a strategic business asset. He is particularly interested in how modern technologies and artificial intelligence can help make knowledge more accessible and significantly reduce the workload of service teams in their daily work. By combining deep subject-matter expertise with a strong focus on practical applicability, he consistently delivers tangible value for users and organizations alike.