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ENTERPRISE SERVICE MANAGEMENT SOFTWARE

Your IT services - inspired by AI

ITSM and ITFM software solutions to automate the delivery of your IT services and provide insights into the financial performance of these services and their impact on your business.

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You've heard AI can add value to your organization, but you're struggling to figure out how?

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BUSINESS SOFTWARE SOLUTIONS

Explore the AI-native Serviceware Platform

Serviceware stands for a unique solution portfolio of software and consulting for digitalizing, automating and simplifying service processes for IT Service, Customer Service and Shared Service Centers.

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IT Financial Management by Serviceware

ITFM and Technology Business Management

Save on your business IT costs with our software for CIOs and CFOs.

IT Service Management by Serviceware

IT and Enterprise Service Management

IT organizations and Shared Service Centers digitalize their entire service process portfolio with our Enterprise Service Management Platform.

Corporate Performance Management by Serviceware

Corporate Performance Management

Financial planning and analysis software for CFOs and controllers.

Knowledge Management by Serviceware

Knowledge Management

AI-driven software to build and maintain a centralized knowledge base, whether for your employees, your customers or both.

Field Service Management by Serviceware

Field Service Management

Field service, shift scheduling and logistics planning software and apps for healthcare providers and more.

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Start a trial or book a customized demo with our expert consultants to see what our solutions can do for you.

 

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Who we are

About us

Headquartered in Germany, we have been innovating and adding value to businesses for over 25 years with our award winning software solutions. We offer strategic consulting to help define your service strategy, implementation of our enterprise service platform as well as safe and reliable IT infrastructure solutions and managed services. 

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Leading organizations choose Serviceware solutions.

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Latest articles

Blog

Top ITFM and TBM Trends for 2025: What IT Leaders Need to Know

Here are the five trends shaping IT cost management in 2025 - and most importantly - what you need to do about them.

Blog

Transforming IT Narratives with Dr. Alexander Becker and Jeff Blomker

Demonstrate the value of IT to stakeholders who still see IT as a cost line item.

Blog

From Reservations to Savings: How Integrating FinOps with ITFM Optimizes Cloud Spend

CIOs and CFOs are turning to both FinOps and ITFM to take on the challenges.

Blog

ITFM vs. FinOps: Spoiler Alert! You Need Both for Cost Optimization—Here’s Why

Balance financial discipline with the agility to drive innovation.

Blog

6 things you should know and consider regarding the EU AI Act

The European Artificial Intelligence Act (AI Act) came into force on August 1, 2024.

Blog

The Real Cost of Using Excel for IT Financial Management

For ITFM, relying on Excel is costing organizations far more than they realize.

Blog

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Driving Business Resilience in an Uncertain Economy

83% of CIOs are feeling the pressure to balance budgets while managing increasingly complex IT environments. 

Blog

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Which high-performance IT strategy is the best fit for your organization?

Actionable insights that have been tried and tested by CIOs.