Webinars, Whitepapers and Reports

Charging and Transfer Pricing

How can you moderate business requirements and tax regulations using a simple method? A holistic approach is the critical success factor.

Advantages of Implementing IT Financial Management (ITFM) Software over Customizing Your ERP

Don't fall into the trap of customizing your existing Enterprise Resource Planning (ERP) system.

IT Financial Management: The Next Evolutionary Leap in IT Service Management and Enterprise Service Management

Take the next step in your maturity journey: embrace IT Financial Management (ITFM).

AI in IT Finance

Experience and learn how to leverage AI for more accurate and efficient financial planning.

AI-Driven Transformation - How to Get Traction?

Explore challenges and recipes for success for companies on the path to AI-driven transformation.

Concept, consulting, implementation: Finding the right CMDB solution with SSC

Hapag-Lloyd AG is one of the world's leading liner shipping companies with approximately 14,000 employees at locations in 137 countries. It…

CSS Insurance - personal and digital customer consulting

Swiss health insurer CSS understood early on that customer requirements have changed. In developing value-added offerings, the focus was…

Using a CMDB to succeed: Here's what companies should keep in mind

A Configuration Management Database provides you with a 360-degree view of all components of your IT infrastructure. What are the key…

IT Change Management according to ITIL

Roles and responsibilities in the ITSM change management process, goals, the 7 Rs, and differences between ITIL v3 and v4 – to keep you on…

ITSM ordering processes: 4 steps to save you time and money

DFH Case Study

DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM)

The difference between B2C and B2B customer service management

What approach should you take for B2B and/or B2C and what does it means for your customer service management?

How does the customer journey impact customer loyalty?

Especially in the digital age – where everything is a service – it is important to know what to look out for, if you want the customer…

Why you need an IT Service Catalog

It is essential to clearly define the role of IT in terms of easily understandable services. These services should be structured and…

Serviceware Processes at Deutsche Flugsicherung GmbH

Serviceware Processes helps them to handle the necessary documentation processes efficiently.

LBS West implemented a central service system with Serviceware

The LBS service team now processes queries from all users more efficiently than before, provides automatic feedback and has reliable asset…