Serviceware SE convinces leading European postal and parcel service provider with knowledge management solution

Idstein Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) has gained a leading postal and parcel service provider from Central Europe as a customer. The group, which generates sales revenues in the single-digit billion-euro range, has decided to use the AI-native Serviceware ESM Platform in the field of knowledge management. The Serviceware solution will replace the existing proprietary knowledge management software. The contract was signed for a minimum term of three years. With Serviceware Knowledge, the tens of thousands of employees of the group will have access to a central knowledge database that provides consistent information at any time, regardless of their location, and within the shortest possible period of time. This allows customer inquiries to be answered uniformly and with a high level of quality.

Hendrik Buske, Director Customer Success at Serviceware: "With Serviceware Knowledge, the new customer benefits from a highly innovative knowledge management solution that has been impressively proving its practical suitability at numerous large corporations for years. At the same time, the solution is an excellent basis of secure knowledge on which AI-based customer service processes can be built efficiently and reliably. Demand is correspondingly high."