Serviceware partners with Synerity to provide Swedish customers complete control and transparency with their service costs

  • Serviceware announce new partnership with Synerity to team up their Enterprise Service Management, Process Automation and Employee Experience Management solutions.

Serviceware has announced a new partnership with Synerity to bring together their expertise in Enterprise Service Management, Process Automation and Employee Experience management with Serviceware’s Financial Management solutions.

The partnership will help organizations regain control of their services costs, lower excess spend and provide more cost transparency to Service consumers.

“We are really looking forward to start working with Serviceware and broaden the availability of their market leading solution within IT Financial Management (ITFM) to Swedish customers,” says Glenn Alvérus, CEO and Co-Founder of Synerity. “The benefits of the Serviceware Financial solution has already been proven by many of the largest organizations in Germany and we strongly believe that more Swedish organizations need to get a better understanding of the cost and usage of its IT Services to be able to make the best possible fact-based decisions.”

Synerity is Headquartered in Helsingborg, Sweden with additional offices in Stockholm, Malmö, Sundsvall and Karlskoga. It also has project engagements in several other European countries as well as within US and Asia. It bases its offerings on a few carefully selected software solutions that they believe in and that have been recognized by anaylsts such as Forrester and Gartner.

“This partnership will really strengthen our proposition in Sweden and help service orientated organizations to maintain profitability and competitiveness,” says Tom Schröder, Partner Director at Serviceware. “Synerity is the perfect, high profile match for us in terms of consultative value add for our Service Financial Management solutions.”

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About Serviceware

Serviceware is a leading provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as five of the seven largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

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