Serviceware partners with Synerity to provide Swedish customers complete control and transparency with their service costs

  • Serviceware announce new partnership with Synerity to team up their Enterprise Service Management, Process Automation and Employee Experience Management solutions.

Serviceware has announced a new partnership with Synerity to bring together their expertise in Enterprise Service Management, Process Automation and Employee Experience management with Serviceware’s Financial Management solutions.

The partnership will help organizations regain control of their services costs, lower excess spend and provide more cost transparency to Service consumers.

“We are really looking forward to start working with Serviceware and broaden the availability of their market leading solution within IT Financial Management (ITFM) to Swedish customers,” says Glenn Alvérus, CEO and Co-Founder of Synerity. “The benefits of the Serviceware Financial solution has already been proven by many of the largest organizations in Germany and we strongly believe that more Swedish organizations need to get a better understanding of the cost and usage of its IT Services to be able to make the best possible fact-based decisions.”

Synerity is Headquartered in Helsingborg, Sweden with additional offices in Stockholm, Malmö, Sundsvall and Karlskoga. It also has project engagements in several other European countries as well as within US and Asia. It bases its offerings on a few carefully selected software solutions that they believe in and that have been recognized by anaylsts such as Forrester and Gartner.

“This partnership will really strengthen our proposition in Sweden and help service orientated organizations to maintain profitability and competitiveness,” says Tom Schröder, Partner Director at Serviceware. “Synerity is the perfect, high profile match for us in terms of consultative value add for our Service Financial Management solutions.”

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About Serviceware

Serviceware empowers organizations worldwide to reinvent their service ­processes – digital and highly automated. At the core of our portfolio is the ­AI-­native Serviceware platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects ­people, processes, and data to form the foundation for service excellence in modern ­enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware’s AI competence center in close collaboration with TU ­Darmstadt, one of Germany’s leading technical universities.

The Serviceware platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs over 450 people across 14 international locations.

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