Serviceware to help customers reduce cloud costs with VMware

  • In a turbulent landscape, Serviceware’s IT Financial Management (ITFM) solutions connect to VMware Aria Cost powered by CloudHealth to analyze cloud costs, whilst identifying real value.

Serviceware, a leading provider of software solutions for the digitization and automation of service processes, today announced that it will become a Managed Service Provider (MSP) for VMware Aria CostTM powered by CloudHealth® (formerly CloudHealth®), VMware’s solution for cloud cost management. This partnership is set to help multi-cloud customers gain a consolidated view of their cloud usage and spend in real-time.

Amid a challenging and turbulent economic climate, businesses and leaders are under growing pressure to not just survive but thrive. VMware's solution offers a superior choice for cloud cost management and was recently named a leader in The Forrester WaveTM: Cloud Cost Management and Optimization, Q3 2022. VMware Aria Cost powered by CloudHealth is the leading multi-cloud cost management platform designed to empower companies with the insights needed to drive business throughout every step of their cloud journey. With businesses increasingly favoring cloud-based services versus on-premises solutions, the need for a more self-reliant and integrated cloud governance framework with cost management, and reporting and analytics, is critical.

Due to the rapid pace of cloud adoption, many organizations are now having to deal with the complexity of managing this alongside multiple legacy systems and applications. All too often, there is little visibility of where money is being spent and what’s actually driving value for an organization. With VMware Aria Cost powered by CloudHealth, Serviceware Financial customers are able to analyze and manage cloud cost, usage, and governance in one place through their platform.

Serviceware will help ensure customers benefit from cost optimization dashboards, recommendations, automation, and governance policies for improved tagging. It will also provide customers with a powerful, flexible, and adaptive solution, delivering instant transparency, and cohesiveness in project and operational costs, now, and in the future. This comprehensive solution – offering cost planning and forecasting – will build resilience in times of a looming recession and free up budget for innovation initiatives, and, as a result, help to build value for customers and their customers.

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About Serviceware

Serviceware empowers organizations worldwide to reinvent their service ­processes – digital and highly automated. At the core of our portfolio is the ­AI-­native Serviceware platform. It transforms services across industries, aligns technology and service costs directly with business value, and intelligently connects ­people, processes, and data to form the foundation for service excellence in modern ­enterprises.

Since 2018, Serviceware has been harnessing the potential of artificial intelligence in service management. The continuous advancement of the platform is driven by Serviceware’s AI competence center in close collaboration with TU ­Darmstadt, one of Germany’s leading technical universities.

The Serviceware platform includes solutions for Enterprise Service Management, IT Financial Management, Knowledge Management, Corporate Performance Management, and Field Service Management – deployable individually or seamlessly integrated. Our portfolio is complemented by strategic consulting, managed services, and a strong network of partners in IT security, data management, and endpoint management.

Serviceware serves over 1,100 customers worldwide across diverse industries, including 18 DAX-listed companies and 5 of the 7 largest German enterprises. Headquartered in Idstein, Germany, the company employs over 450 people across 14 international locations.

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