REHAU Industries relies on Serviceware for AI and IT cost management

  • Deployment of the Serviceware Platform with AI Process Engine and Serviceware Financial in a new business unit
  • Deepening of the long-standing successful cooperation in the area of ITSM
  • SaaS contract with a minimum term of 3 years
  • Quirin Privatbank and Montega emphasize positive SaaS development in new research reports, confirm buy recommendation and raise upside targets

Idstein Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) is deepening its existing cooperation with REHAU Industries SE & Co. KG, a leading provider of polymer-based solutions for sectors such as construction, industry, mobility, aerospace and industrial engineering. REHAU Industries will deploy the Serviceware Platform with the Serviceware Financial module for IT cost management in its new business unit, which provides all services for the Group with around 13,000 employees and locations in Germany, Europe, South Africa and North America. The company will also use the AI Process Engine from Serviceware. With the new process modeling software from Serviceware, service processes can be created and implemented within a few minutes. To date, REHAU Industries has already used the “Serviceware Processes” solution from Serviceware for its IT service management. 

With the AI Process Engine based on Artificial Intelligence and Serviceware Financial, REHAU Industries has two market-leading software solutions with which the company can automate service processes to a high degree, seamlessly integrate new processes into the existing system landscape and have full control over financial planning and budgeting at all times. This significantly reduces time and costs. Serviceware also supports the new REHAU Industries business unit with its comprehensive service and consulting know-how. This includes the development and implementation of structures and processes in Service Management.

Dirk K. Martin, CEO of Serviceware: “We are delighted to further expand our long-standing cooperation with REHAU Industries. Our innovative software solutions support REHAU Industries on an integrated software platform in both Operations and Controlling. Together we will leverage synergies and further optimize the organizational structure."

The strong SaaS competence of Serviceware is also underscored in the new research reports of Quirin Privatbank and Montega. The two research houses confirm their buy recommendation and highlight the strong growth in SaaS revenues in particular, in addition to further internationalization as a growth driver. The very good development in the SaaS segment and the successful transformation of the business model from a license to a SaaS model is therefore a reason for Quirin Privatbank and Montega to raise their respective price targets, with Montega's upside price target at EUR 23.00 after previously EUR 21.00. Quirin Privatbank has increased its price target for the Serviceware share by EUR 1.00 to EUR 26.50. The analysts thus see considerable upside potential of around 58 percent and around 82 percent, respectively. The closing price of the Serviceware share was EUR 14.55 (Xetra) on May 12, 2025.

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About Serviceware

Serviceware is a provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as 5 of the 7 largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

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