Serviceware Knowledge Privacy Policy

 

Preamble

With the following privacy policy we would like to inform you which types of your personal data (hereinafter also abbreviated as "data") we process for which purposes and in which scope. 

The privacy statement applies to all processing of data carried out by the browser extension “SABIO Integrator” (hereinafter collectively referred to as "Integrator"), as well as the “SABIO App” (available for iOS and Android; hereinafter collectively referred to as "Apps")and explains the following:

  • What data do we collect from you when you use the browser extension
  • How we may use and share this data

 

What data do we collect and how do we use this data?

 

Anonymous usage data – Non-personally identifiable data:

The Integrator and the Apps collect and transmit anonymous usage data about how frequently users click on or use certain features. We collect only data that is necessary to operate and maintain the functionality of the Integrator and the Apps, diagnose technical problems as well as to analyze how the Integrator and the Apps are used. This data is anonymous and cannot be traced back to personally identifiable information.

We may disclose aggregated anonymous usage data with our individual customers directly to help them understand usage of the Integrator and the Apps.

 

Log Files: 

When you use the Integrator or the Apps, data is automatically sent by your web browser. Our servers record certain data automatically. These server logs may include data such as your web request, Internet Protocol (“IP”) address, browser type, URLs, number of clicks and how you interact with the Integrator e.g. searches performed, number of texts opened.

  • Processed data types: IP-Address
  • Data subjects: Users (e.g. website visitors, users of online services).
  • Purposes of Processing: technical operation of the service
  • Legal Basis: Legitimate Interests (Article 6 (1) (f) GDPR).

Retention time of the IP-address: It will be deleted after 14 days.

 

Single Sign-on Authentication

Single Sign-On" or "Single Sign-On Authentication or Logon" are procedures that allow users to log in to our online services using a user account with a provider of Single Sign-On services (e.g. a social network). The prerequisite for Single Sign-On Authentication is that users are registered with the respective Single Sign-On provider and enter the required access data in the online form provided for this purpose, or are already logged in with the Single Sign-On provider and confirm the Single Sign-On login via the button.

Authentication takes place directly with the respective single sign-on provider. Within the scope of such authentication, we receive a user ID with the information that the user is logged in with the respective single sign-on provider under this user ID and an ID that cannot be used for other purposes (so-called "user handle"). Whether we receive further data depends solely on the single sign-on procedure used, the data releases selected as part of authentication and also which data users have released in the privacy or other settings of the user account with the single sign-on provider. Depending on the single sign-on provider and the user's choice, there can be different data, usually the e-mail address and the user name. The password entered by the single sign-on provider as part of the single sign-on procedure is neither visible to us nor is it stored by us.

Users are requested to note that their data stored with us can be automatically compared with their user account with the single sign-on provider, but this is not always possible or actual. If, for example, the e-mail addresses of users change, users must change these manually in their user account with us.

We can use single sign-on authentication, provided that it has been agreed with users in the context of pre-fulfillment or fulfilment of the contract, in the context of consent processing and otherwise use it on the basis of our legitimate interests and the interests of users in an effective and secure authentication system.

Should users decide to no longer want to use the link of their user account with the Single Sign-On provider for the Single Sign-On procedure, they must remove this link within their user account with the Single Sign-On provider. If users wish to delete their data from us, they must cancel their registration with us.

  • Processed data types: Inventory data (e.g. names, addresses), Contact data (e.g. e-mail, telephone numbers).
  • Data subjects: Users (e.g. website visitors, users of online services).
  • Purposes of Processing: Provision of contractual services and customer support, Authentication processes.
  • Legal Basis: Performance of a contract and prior requests (Article 6 (1) (b) GDPR), Legitimate Interests (Article 6 (1) (f) GDPR).

 

How Long Is Your Personal Information Kept

We retain your personal information to the extent it is necessary for the purpose for which it was collected.  We will delete your personal information when it is no longer necessary for the purpose for which it was collected, or upon your request, subject to exceptions as discussed in this policy or under applicable law, contract, or regulation.

 

Download of the Integrator via Webstores

The download of the Integrator is done via special online platforms operated by other service providers (so-called "webstores"). In this context, the data protection notices of the respective webstores apply in addition to our data protection notices. This applies in particular with regard to the methods used on the platforms for webanalytics and for interest-related marketing as well as possible costs.

 

Services and service providers being used:

  • Chrome Web Store: Distribution platform for apps, extensions, and browser themes for the Google Chrome Browser

Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;

Website: https://chrome.google.com/webstore/category/extensions;

Privacy Policy: https://policies.google.com/privacy 

  • Microsoft Edge-Add-On 

Service Provider: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland

Website: https://microsoftedge.microsoft.com/addons/Microsoft-Edge-Extensions-Home 

Privacy Policy: https://privacy.microsoft.com/privacystatement 

 

Download of the Apps via App Stores

The download of the Apps is done via special online platforms operated by other service providers (so-called "app stores"). In this context, the data protection notices of the respective app stores apply in addition to our data protection notices. This applies in particular with regard to the methods used on the platforms for webanalytics and for interest-related marketing as well as possible costs

 

Services and service providers being used:

 

Data Subject Rights

If you are an individual in a country in the European Union, you have the right to make requests to:

  • Access the personal information we keep about you;
  • Rectify inaccurate personal information;
  • Place restrictions on our use of your personal information;
  • Object to our use of your personal information;
  • Ask us to delete the personal information about you we hold;
  • Have your personal information transferred to you or another party of your choosing; and
  • Make a complaint to the relevant supervising authority

Please contact our privacy team in any questions about this privacy policy via e-mail (dataprotection@remove-this.serviceware-se.com)