Case Study

Viseca automates complex financial reporting with Serviceware

Challenges

Complex financial environment with high reporting requirements
Growth and acquisitions dramatically increased data volumes
Manual processes became too time-consuming

Results

200 users in finance, marketing, and business
Immediate availability of usable figures
Automated and transparent processes

Initial Situation

Viseca Card Services SA is one of the largest Swiss issuers of credit and prepaid cards. As a young company, Microsoft office products were all Viseca needed for their financial reports. But over the years, their reporting became more sophisticated, while growth and acquisitions lead to a massive increase in data volume.

What could easily be managed manually in the beginning, eventually required more and more time and effort. Since Viseca had no dedicated financial reporting tool, they started looking for a solution that would be quick and easy to work with, and that could simplify and automate the complex manual processes.

An employee drew the attention of the stakeholders to Serviceware products. After evaluating the solutions, the team did not waste any time: Serviceware Performance and Serviceware Performance AL would be the tools of choice for their future financial reporting and planning. Already existing internal expertise contributed to their decision. The software was also convincing due to its intuitive look-and-feel, which facilitated and accelerated the implementation of all their requirements.

“Serviceware meets all our reporting and planning requirements. For us, the investment has paid off.”

Eileen MacAulay Schmitz

Finance Systems Specialist at Viseca Payment Services SA

Project

For the implementation of the new financial reporting solution the Viseca team joined forces with Serviceware and the whole process went as smoothly as expected.

Eileen MacAulay Schmitz remembers: "This project was special in so far as we could attend to practically all tasks internally. Everything went smoothly and in sync with the daily business. As a result, we were also very fast. I think end-to-end it took us only three months. It was certainly very different from other deployments I have worked on."

Results

Reporting, analysis, and planning — all guaranteed to be up-to-date, accurate, and timely

Currently, 200 people in the Finance, Marketing and Business departments use the Serviceware products for analysis and reporting, while the teams in Sales and Operations focus on reporting. The solutions bring structure and transparency to a very complex environment and make usable figures quickly available to all parties involved. This results in transparent business processes and facilitates the work of the controlling and finance teams while supporting and stabilizing the business. The main focus of the applications lies on analyzing the data that is critical for decision making.